Hertz, Queenstown Airport Car hire

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Queenstown Airport Information, Car hire Instructions & Policies

Address

AIRPORT AVE, FRANKTON,QUEENSTOWN,9371,NZ

Telephone

+6434424106

Pick-up Instructions

The Hertz - Queenstown Airport car hire location is in terminal

You can walk to the counter of Hertz - Queenstown Airport car hire.

The store is on the left side of the airport arrival hall.

Drop-off Instructions

Please return to Rental Car Park at the airport, you will see "Rental Car Return" sign at the entrance. Google map link: https://maps.app.goo.gl/M54PnTBCv2E2ZqdP6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:30 -21:30	07:30 -21:30	07:30 -21:30	07:30 -21:30	07:30 -21:30	07:30 -21:30	07:30 -21:30

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 20 years old with charge of NZD 20 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full Driving License issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Multi-island travel is still possible by making two separate bookings for the whole journey, one for each island. Single bookings that include rentals on both islands is no longer possible. STARTING ON ONE ISLAND, ENDING ON THE OTHER： Make your booking from where you plan to begin and end your journey. Please provide the details of when you plan to cross between the islands in the comments section of your booking including ferry date and time, without this information we are unable to guarantee a vehicle will be available for you. Book your ferry crossing early and check your rental agreement, if your cross-over date has changed call rental company 5 days before your ferry. If we are not advised of changes, we cannot guarantee a vehicle will be available. Vehicles must be returned to the original rental Island and we will charge a relocation fee of up to $1000 NZD + GST if this does not occur. The rental process remains the same if your rental involves travelling on both islands but starting and ending on the same. Please note you will be liable for the ferry cross over costs.

Ferry Transportation: Allowed

Hertz allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Collision Damage Waiver Excess differs by car model:

NZD 4500-7200 for other car models.

NZD 5500 for Toyota Yaris Cross Hybrid,

NZD 5500 for Opel Astra,

NZD 5500 for Toyota Cross Hybrid,

NZD 5900 for Citroen C3 Aircross,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Renault Trafic,

NZD 5500 for Suzuki Swift,

NZD 5500 for Toyota Camry Hybrid,

NZD for Audi A3,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for Skoda Kodiaq,

NZD 7200 for Description Not Available,

NZD 6001 for Ford Galaxy,

NZD for Toyota Camry Hybrid,

NZD for Toyota Corolla,

NZD 5500 for Kia Niro,

NZD 5500 for Skoda Karog,

NZD 5500 for Kia Sportage,

NZD 6001 for Toyota Prado,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Mercedes Classe V,

NZD 6001 for Polestar 2,

NZD for Mystery Car,

NZD 5900 for ,

NZD 6900 for ,

Theft Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD for Toyota Yaris Cross Hybrid,

NZD for Opel Astra,

NZD for Toyota Cross Hybrid,

NZD for Citroen C3 Aircross,

NZD for Cubic Metre Van,

NZD for Renault Trafic,

NZD for Suzuki Swift,

NZD for Toyota Camry Hybrid,

NZD for Audi A3,

NZD for Toyota Kluger Hybrid,

NZD for Skoda Kodiaq,

NZD for Description Not Available,

NZD for Ford Galaxy,

NZD for Toyota Corolla,

NZD for Kia Niro,

NZD for Skoda Karog,

NZD for Kia Sportage,

NZD for Toyota Prado,

NZD for Ford Ranger-4wd,

NZD for Mercedes Classe V,

NZD for Polestar 2,

NZD for Mystery Car,

NZD 5900 for ,

NZD 6900 for ,

Third Party Liability Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 5500 for Toyota Yaris Cross Hybrid,

NZD 5500 for Opel Astra,

NZD 5500 for Toyota Cross Hybrid,

NZD 5900 for Citroen C3 Aircross,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Renault Trafic,

NZD 5500 for Suzuki Swift,

NZD 5500 for Toyota Camry Hybrid,

NZD for Audi A3,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for Skoda Kodiaq,

NZD 7200 for Description Not Available,

NZD 6001 for Ford Galaxy,

NZD for Toyota Camry Hybrid,

NZD for Toyota Corolla,

NZD 5500 for Kia Niro,

NZD 5500 for Skoda Karog,

NZD 5500 for Kia Sportage,

NZD 6001 for Toyota Prado,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Mercedes Classe V,

NZD 6001 for Polestar 2,

NZD for Mystery Car,

NZD 5900 for ,

NZD 6900 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 km from Queenstown Airport

Hotels

1.2 km from DoubleTree by Hilton Queenstown

4.2 km from Oaks Shores

5 km from Oaks Club Resort

Other Landmarks

6 km from Shotover River

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -45.022037 168.7391

Location Images

The Sign

Guest Reviews

Total points： 8.7 / 10 Very good

Vehicle condition: 1.0
Vehicle cleanliness: 1.1
Spaciousness: 1.1
Counter staff: 0.9
Pick-up location: 1.1
Drop-off location: 1.1
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

N.Chugh
Queenstown
4.7 /10 Average
Reviewed: Sunday, March 8, 2026
Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz
Read More >
P.Attanayake Mudiyanselage
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Car was in good condition and ran excellently. Easy to pickup and drop off. Staff member was friedly. Gave correct instructions to return it after hours.
Read More >
K.Wakerley
Queenstown
6 /10 Average
Reviewed: Sunday, March 8, 2026
Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!
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K.Sivasubramanian
Queenstown
9.7 /10 Excellent
Reviewed: Sunday, March 8, 2026
Car was neat and clean. It did meet the expecations.
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Trista Cromwell
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Overall pretty good, quite user-friendly, but they don't recognize QEEQ.
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Darnell Nixon
Queenstown
8 /10 Very good
Reviewed: Sunday, March 8, 2026
We had reserved a Prado, but were given a Highlander instead. The downgrade in model was very disappointing.
Read More >
Horace Kennedy
Queenstown
8 /10 Very good
Reviewed: Sunday, March 8, 2026
No need to queue, very good.
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Gemma Shaw
Queenstown
8 /10 Very good
Reviewed: Sunday, March 8, 2026
No need to queue, plenty of cars, and you can pick up the car even before the scheduled time.
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Burgess Bowen
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Picking up the car was convenient. The staff asked if we wanted to buy a tank of fuel at a price lower than the market rate and return the car empty, which was a good deal. They also reminded us to use the fuel until it was very empty. Additionally, they provided us with maps.
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Ellis Abbot(t)
Queenstown
8 /10 Very good
Reviewed: Sunday, March 8, 2026
Dealing with Hertz was very easy; just filled out a few forms and got the keys to pick up the car myself. There was no inspection. However, the car given to me wasn't great, it had over 50,000 kilometers on it, which is quite old for a rental car. The engine wasn't very powerful, and the air conditioning barely worked. I rented it for 16 days, mostly driving on mountain roads, and was constantly worried if it would hold up. Thankfully, there were no major problems. I rented cars three times in Australia and New Zealand, and this was the longest rental period, but the car was the oldest. The other two cars had only done a little over 1,000 kilometers and were in much better condition. Hertz is a big company; their cars should be better maintained. Returning the car was even easier; I just found the office, handed over the keys, and that was it. No inspection needed, probably because I had full insurance.
Read More >
Abraham Bronte
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
The management is considerate and fully trustworthy. The car was clean and tidy when picked up. Returning the car was at 5 AM; we just parked at Christchurch Airport (Hertz parking area) and left the keys at the unattended Hertz counter. It felt great to be trusted.
Read More >
Marjorie Nelly
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Friendly service with detailed explanation of traffic rules.
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Ellis Abbot(t)
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Pretty convenient
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Lester Horatio
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Professional and Clean
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Benedict Buck
Queenstown
2 /10 Poor
Reviewed: Sunday, March 8, 2026
Read More >
Broderick Lambert
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Very good.
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Evelyn Gallacher
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
The Queenstown airport location is easy to find, no queues, very lucky.
Read More >
David Noah
Queenstown
4 /10 Average
Reviewed: Sunday, March 8, 2026
Read More >
Edward Francis
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Convenient, quick, courteous. The staff specifically reminded us about driving tips.
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Guy Haywood
Queenstown
8 /10 Very good
Reviewed: Sunday, March 8, 2026
When we returned the car, there happened to be a staff member patrolling the parking lot. They took the keys and said everything was okay, so we left. Important note: there was no joint inspection of the car! Two days later, we received an email notification of car damage and a hefty bill!
Read More >
Eileen Doherty
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Very good
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Marguerite Robin
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Very satisfied.
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Stanley Dillon
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
High quality service.
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Don Emmie
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
The process was smooth and quick.
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Jonas Wilson
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Very satisfied
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Quentin Beerbohm
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Very satisfied!
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Jacqueline Huggins
Queenstown
10 /10 Excellent
Reviewed: Sunday, March 8, 2026
Patient communication and clear instructions for pickup, usage, and return.
Read More >