The car pickup requires a shuttle transfer, but based on reviews, it's manageable. The condition of the car is fine, but sometimes the rental company makes mistakes. I reserved a sedan, but they intended to give me a hatchback. Their explanation was that they didn't know I reserved a sedan. The car's condition was decent, it was fuel-efficient, and the overall value for money was okay.
“Terrible service by Atlas but can’t exactly know during booking.”
About Atlas:4.0/10
I spent more than 1 hour to wait for pick up by Atlas. The operator asked me to wait for her/his bus in red & finally the operator said the bus was broken down so that pick up was delayed for hour. In the meantime, no alternative arrangement & thus I waited for more than 1 hour at the brown zone outside Tullamarine Airport on 23/9. Terrible service!! Also, none of the staff arrange car checking with me. The operator at the pick up point just gave me the key, in fact the first he gave a wrong key to me, to start my journey. The car was dirty and has scars on front. To protect myself, I took photos before starting the engine. No service at all!!
The courtesy bus drivers between the airport were brilliant. Friendly and kind. Staff at the counter were great and efficient. The car was perfect for me at the right price.
I rushed dropping off the key to catch the bus and forgot to mention that the car told me that the key battery needed replacing. I hope someone catches that.
This was my first time with Atlas, I will definitely use this again and recommend it to others.
Only issue was trying to call them for pickup, very long time on hold before someone answered. Also some better directions to help find pick up location would be great, eg...brown section opposite hotel is better than bus zone M as i could not find any signs saying bus zone m.
Like: Car was pristine and very low I'm. Cannot beat the price Dislike: Shuttle driver just drove straight past at airport pickup and had to wait quite a while for next pick up.
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View more >Dislike: Shuttle driver just drove straight past at airport pickup and had to wait quite a while for next pick up.