It took over 2 hours from the start of waiting in line to the end of the process, even though there were fewer than 10 customers ahead of me. There were four service counters, but the staff were extremely slow. They moved slowly even when walking or copying documents. Additionally, two of the counters’ staff took a half-hour break to go to the restroom or rest, wasting customers' valuable time. A car rental company should process things quickly since customers who just landed usually have urgent matters to attend to. The efficiency and capability of the service are simply unbelievable.
The staff misled me into unnecessary purchases, presenting optional towing insurance as a mandatory fee. There were few cars, and the shuttle from the airport to the rental location was also infrequent.
I will never hire a car from Advantage due to the counter staff and his supervisor tried to sell me SLI “ supplementary liability insurance “ and refused to give me the car unless I pay for the SLI which is already included in my insurance CDW/SLI. They insisted that my policy does not cover it.
“Advantage never carries any Hybrid! Pushing for Toyota Rev 4. Got 27 MPG v/s 40 expected!”
About Advantage:10.0/10
Car was very nice. Mechanic had 50 PSI in 3 tires. so wasted time in Resolving that issue.
About QEEQ:8.0/10
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