At Los Angeles Airport, the staff keeps pushing additional insurance and even tried to convince us it was mandatory. Only after my strong questioning did they admit it was optional. They seem to take advantage of non-native English speakers.
The service attitude was really poor. The reserved car type was unavailable. I booked an SUV, but they recommended a Mercedes sedan instead, claiming it had a built-in GPS. What a hassle.
I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!
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