Self-driving trip was very pleasant, the scenery along the way was delightful, highly recommended

Very satisfied

The car rental service was very professional and fast.

We rented a Volkswagen station wagon but were given a Golf, which is much smaller.

The counter staff is quite old, their proficiency is poor, and their attitude is very bad.

The Europcar Munich branch, which cooperates with Shouqi Car Rental, has two arrogant employees. The female manager of the branch covers up for the malicious vehicle upgrades carried out by her subordinates. When I requested to swap back to the reserved vehicle, they deliberately downgraded the vehicle class and used the excuse of no automatic transmission to make things difficult. They have double standards for Westerners and Chinese; they explain every clause to Westerners but give the Chinese customers a German version instead of an English one, misleading them about the deposit vs. upgrade fee. When asked if there were any extra charges, they verbally said no. After being caught, they forcibly claimed that signing meant confirmation and refused to refund.