The service was excellent, thanks to Bobby.

At the counter, the staff asked us if we wanted to pay extra to upgrade the vehicle. After we declined, their attitude became very cold, and without our consent, they secretly added a so-called road assistance insurance for $106.80!!! When charged, we asked why, and they said it was a deposit and would be refunded when we returned the car. After picking up the car, we asked customer service and found out it was an added insurance!!! What a scam!!! We will never rent from AVIS again! Liars!!!

We rented two cars simultaneously. The staff providing service for my friend was excellent, but the staff assisting me didn't let me choose a model and assigned one directly. Additionally, they tried to upsell other insurances.

Since we picked up the car at 9 PM, there were fewer people, and we didn't have to wait in line. They only asked if we needed GPS because we had full insurance, and then it was done.

It's alright, fairly satisfied. I would choose them again if I have the chance.