Very satisfied. Compared to the service efficiency on the North Island, the South Island is much better. The North Island is quite unreliable.

Very satisfied

I reserved a Highlander, but ended up with an Australian Holden. The car's space was small and couldn't fit luggage for five people. I hope they can confirm the car model in the future.

The counter staff patiently answered questions and provided a complete driving guide manual, which was very helpful!

I had already purchased a super insurance when I booked through Zuzuche, and it was clearly stated on the order that I did not need any additional insurance. However, a female staff member at Christchurch Airport added extra insurance despite me showing her the order and explaining it was my booking. Even after I repeatedly asked to add a second driver, which she agreed to, it was not added. When I discovered the second driver was not added and returned a second time, another staff member helped me add it. I had to go back and forth several times to cancel the extra insurance, and it was raining heavily that day in Christchurch. The whole process was dragged out until after 10 PM. Fortunately, a Chinese staff member named Liang was on the night shift and helped me resolve the insurance issue. I am very grateful for his assistance. However, the unpleasant experience at Christchurch Airport leaves me feeling quite frustrated. I might not consider renting from this company next time.