Procedures are simple and flexible. The staff at the company are very friendly. The car condition is also good.

I booked a Subaru Forester but was given a brand new low-trim Ford Edge. Although they are somewhat similar in class, I strongly suspect they don't actually have Subaru vehicles. The car pickup process was smooth and the staff were nice. When returning the car on Christmas Day, the office was already closed. They allowed me to return the car for free at 4 AM the next day, but the staff working on the second day of the Lunar New Year at 4 AM was understandably not in a good mood, giving a 0 for attitude.

We booked a Subaru Forester but were given a Hyundai Santa Fe. There's a noticeable difference between the two, but the staff insisted that the performance is similar and that this was the only available car.

At pickup, they proactively pointed out existing scratch locations, and at dropoff, there was staff available early to check the car.

Excellent service, I even got a free upgrade, I'm so happy!