No Chinese service. The attitude was very poor, they checked all my documents as if I were a thief. I originally rented an Astra, but they gave me a gas-guzzling Focus without asking me. The car was extremely dirty, definitely not an upgrade. There was no compensation. Worse still, they didn't tell me there was road construction around London, so I had to navigate in the dark with a dead phone. Felt like the big store bullying customers. The service at the airport return store was good though, got the car dropped off with no hassle. Because I had to detour at night, I drove an extra 18 miles and they charged me for the mileage, unbelievable!!!
Everything was fine overall. The rental company replaced the car with an electric vehicle, but it wasn't fully charged. Driving in the suburban areas of London almost became a disaster, which was very frightening. Fortunately, I managed to find a 22kw fast charger, and with the help of a netizen who provided a European charging map, I located fast chargers; otherwise, nearly a whole day would have been wasted on charging. The rental company didn't provide adequate instructions, especially for foreign visitors who aren't familiar with living in Europe—being assigned an electric vehicle was a nightmare. It would have been better if it was a fuel car instead of an EV, especially since the EV wasn't handed over fully charged. Close to needing roadside assistance in London, I recommend giving customers a charging guide upon vehicle pickup. Additionally, the cost of charging EVs is almost comparable to refueling traditional cars, but many parking lots near tourist attractions don't have charging stations. If you encounter a slow charger, you might end up waiting in the car in frustration.
The service attitude was great. We scheduled to pick up the car at 12 PM but arrived early. The staff was very helpful in checking if there was a car available for early pickup.
The service was good and the vehicle description was accurate, but they didn't let me see the car first. I didn't know if a compact car would fit all my luggage, so I had to upgrade. Nobody came to help me with the car, and there was no explanation about the car's condition. Since I don't speak any English, my daughter had to find someone to show us how to use the car.
It was my first time driving abroad, and I chose Eurocar. It was a terrible experience. When we arrived at the store at the scheduled time, the staff told us they didn't have the car we reserved, not even a similar one. They wanted me to pay extra to upgrade to a Benz C-class. The staff were not proactive in solving the issue. After several communications, they finally suggested we switch to a Golf, misleading us by saying it had more space than the Benz B180 we originally booked. To save time, we had no choice but to take the Golf, which only reduced the rental fee by 300 RMB for the seven days. It was an especially frustrating rental experience.
About QEEQ:10.0/10
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