Awful rental company. When we picked up the car, the fuel gauge was at 2/8. The staff even wrote down this amount in their records and told us to return it with the same fuel level. When returning the car, we specifically mentioned the fuel level to the staff, and they said it was okay. Now they want to charge us a high fee for not filling up the tank. Absolutely outrageous! Such companies should be boycotted! They try every possible way to extract money from customers, having no conscience at all!

During the rental period, the car key was stolen in a different city. The rental company demanded a 350-euro fine. Their internal processes were very slow, which delayed the delivery of the spare key. It took a full four days to send the key from Paris to Paris, delaying the return of the car. This caused the contract to expire before the car could be returned, and they charged a high extension fee of 129 euros per day for six days. Very unreliable.

Pushing insurance

During return, the staff mentioned that the interior was not clean and there was sand. They asked for a 15 Euro cleaning fee or instructed us to go to a gas station to clean it before returning. There was no prior notice about this before renting, which felt quite unfair. Especially if you're rushing for a flight, you definitely can’t avoid the cleaning fee. Poor experience with this aspect of returning the car.

Good