The car was great! No issues at all. Just not used to right-hand driving.

They charged me for returning the car, first time encountering this, wondering if it's appropriate

Not satisfied. They started selling theft insurance, but even after refusal, the attitude remained friendly! The dissatisfaction lies in the fact that I booked an Audi A4 wagon (to fit more luggage), but was given a Mercedes C220 sedan! The luggage couldn't fit! They even said it was an upgrade!!! After negotiation, they provided a Skoda wagon, claiming it was two levels higher than the original car and required a significant extra charge! We were in a hurry and couldn't be bothered to argue, so we didn’t agree to the higher-priced car. One piece of luggage stayed in the back seat for almost twenty days!!!!!!

Before renting the car, we specifically inquired at the Hertz counter in London Kings Cross station about renting without a physical driver's license. We were told it was possible, so we booked online that night and paid in full. However, when we went to Marble Arch the next day, we were told we couldn't pick up the car.

The queue time was very short; the car was very new, with only 700 miles on it. However, the staff recommended I upgrade the vehicle, which I declined. I feel upgrading would have been much more expensive.

Drop off location at Inverness is difficult to find. Not enough signs or instructions to get there.