Hertz, Marble Arch, London Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Marble Arch, London Information, Car hire Instructions & Policies

Address

35 EDGWARE ROAD,MARBLE ARCH,W2 2JE,GB

Telephone

+448433093049

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 100 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in United Kingdom

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

GBP 11.4/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

GBP 10/day

capped at GBP 70

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

GBP 11.4/day

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Ireland

If you wish to take a UK registered vehicle into the Republic of Ireland, you are required by law to be in possession of: 1- a VE103B certificate which is proof Hertz has permitted the vehicle to travel outside of the United Kingdom and; 2- a Green Card which is a proof of insurance and must contain the vehicle registration. An advance notice of 12 working days is required for obtaining/issuing a Green Card. The VE103B certificate and the Green Card are not required for travelling to Northern Ireland. Charges for issuing a VE103B and a Green Card are as follows: Number of days into the Republic of Ireland - Standard Cover (including taxes)： 1~7 days - £ 171.99; 14 days - £ 209.90; 15~21 days - £ 226.51; 22~28 days - £ 301.73. The cover can only be purchased at time of pick-up. Should these restrictions be ignored, all insurance (Third Party Liability, CDW, TP, PI, Super Cover), if accepted, shall be null and void. The driver will be held fully responsible in case of accidents and will bear all consequences, including the cost of repatriation of the damaged vehicle.

Must-not:

Taking rental cars to following countries is not allowed:
Denmark, Iceland, Finland, Sweden, Norway, France, Netherlands, Belgium, Luxembourg, Monaco, Germany, Switzerland, Austria, Hungary, Poland, Czech Republic, Liechtenstein, Slovakia, Italy, Spain, Portugal, Greece, Vatican City State, Romania, Bulgaria, Croatia, Slovenia, Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Andorra, Albania, Malta, The Republic of San Marino, Russia, Belarus, Ukraine, Lithuania, Estonia, Moldova, Latvia, Jersey, Guernsey

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1000-5000 for other car models.

EUR 500 for ,

EUR 850-5000 for Land Rover Range Rover Sport,

GBP 1000 for Audi A1,Renault Megane,Renault Captur,Hyundai Tucson Aut,Toyota Yaris Aut.,Peugeot 208,Intermediate,Jeep Compass,Ford Ka,

GBP 1200 for Ford Transit Swb,Seat Leon Sportstourer,Compact Elite,Mercedes Sprinter 213,Citroen Spacetourer,Ford Focus, Skoda Rapid, Opel Astra Or Simila,Hr Hybrid,Mercedes Classe A Automatique,Mg Hs,Ford Kuga,Toyota C Hr,Ford Transit Swb Van,Skoda Octavia,Mercedes-benz Cla Amg,Traffic 88 M3,Ford Tourneo Custom,Ford Tourneo,Skoda Octavia,Volvo Xc40,Atego 816 Koff,Iveco Daily 12m3,

GBP 1400 for Toyota Yaris,22 Seat Bus,Vw Caravelle,

GBP 1500 for Mercedes A180,Opel Grandland,Hyundai Tucson,Citroen Spacetourer Van 9 Seats,Renault Espace Auto 7 Places,Fullsize Elite,Renault Megane Wagon,Volvo Xc40,Cadillac Ct5,Mb E-klasse Limousine,Mercedes Benz Gle-4wd,Audi A6,Jaguar Xf Sportbrake-4wd,Bmw 320i,Jaguar Xe-4wd,Volvo Xc60,Mercedes E-class,Audi A6,Audi Q3,Nissan Navaraine,Ford Kuga,Ford Galaxy,Range Rover Velar,Ford Transit Custom,

GBP 2500 for Lexus Ux 300e,Crossback E Tense,Model 3 Sr-electric,Polestar 2-electric,Peugeot E 208-electric,Chevrolet Camaro,Mercedes Benz Vito,Xc90 D5 Inscr4x4,Bmw Serie 4 Gran Coupé,Model Y Lr,Volvo Xc60,Bmw X5 Xdrive-4wd,Audi E-tron,Porsche Panamera,Landrover Range Rover Sport,

GBP 3000 for Alpine A110,Lamborghini Urus,

GBP 5000 for Mini Cooper Automatic Or Similar,

GBP 1000 for Audi A1,

GBP 1000 for Renault Megane,

GBP 1000 for Renault Captur,

GBP 1200 for Ford Transit Swb,

GBP 1200 for Seat Leon Sportstourer,

GBP 2500 for Lexus Ux 300e,

GBP 1500 for Mercedes A180,

GBP 1200 for Compact Elite,

GBP 2500 for Crossback E Tense,

GBP 1000 for Hyundai Tucson Aut,

GBP 1000 for Toyota Yaris Aut.,

GBP 1000 for Peugeot 208,

GBP 1500 for Toyota Yaris,

GBP 1200 for Mercedes Sprinter 213,

GBP 2500 for Model 3 Sr-electric,

GBP 1500 for Opel Grandland,

GBP 1500 for Hyundai Tucson,

GBP 1500 for Citroen Spacetourer Van 9 Seats,

GBP 1500 for Renault Espace Auto 7 Places,

GBP 1200 for Citroen Spacetourer,

GBP 2500 for Polestar 2-electric,

GBP 1500 for Fullsize Elite,

GBP 2500 for Peugeot E 208-electric,

GBP 1200 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

GBP 1200 for Hr Hybrid,

GBP 1200 for Mercedes Classe A Automatique,

GBP 1200 for Mg Hs,

GBP 1200 for Ford Kuga,

GBP 2500 for L1 Byd Atto 3,

GBP 1200 for Toyota C Hr,

GBP 1000 for Intermediate,

GBP 1200 for Ford Transit Swb Van,

GBP 1500 for Renault Megane Wagon,

GBP 1200 for Skoda Octavia,

GBP 1200 for Mercedes-benz Cla Amg,

GBP 1000 for Jeep Compass,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Mb E-klasse Limousine,

GBP 2000 for Land Rover Range Rover Sport,

GBP 1500 for Mercedes Benz Gle-4wd,

GBP 2500 for Chevrolet Camaro,

GBP 1200 for Ford Tourneo Custom,

GBP 1200 for Ford Tourneo,

GBP 1500 for Audi A6,

GBP 1000 for Ford Ka,

GBP 1500 for Bmw 320i,

GBP 1500 for Volvo Xc60,

GBP 1500 for Mercedes E-class,

GBP 2500 for Mercedes Benz Vito,

GBP 2500 for Xc90 D5 Inscr4x4,

GBP 1500 for Nissan Navaraine,

GBP 1500 for Ford Kuga,

GBP 1200 for Volvo xc40,

GBP 1200 for Atego 816 Koff,

GBP 1200 for Iveco Daily 12m3,

GBP 1500 for Ford Galaxy,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Model Y Lr,

GBP 1400 for 22 Seat Bus,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo Xc60,

GBP 2500 for Bmw X5 Xdrive-4wd,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Landrover Range Rover Sport,

GBP 3000 for Lamborghini Urus,

GBP 1200 for Ford Transit Custom,

Theft Insurance Excess differs by car model:

EUR 850-5000 for Land Rover Range Rover Sport,

GBP 1000 for Audi A1,Renault Megane,Renault Captur,Hyundai Tucson Aut,Toyota Yaris Aut.,Peugeot 208,Intermediate,Jeep Compass,Ford Ka,

GBP 1400 for Toyota Yaris,22 Seat Bus,Vw Caravelle,

GBP 3000 for Alpine A110,Lamborghini Urus,

GBP 5000 for Mini Cooper Automatic Or Similar,

GBP 1000 for Audi A1,

GBP 1000 for Renault Megane,

GBP 1000 for Renault Captur,

GBP 1200 for Ford Transit Swb,

GBP 1200 for Seat Leon Sportstourer,

GBP 2500 for Lexus Ux 300e,

GBP 1500 for Mercedes A180,

GBP 1200 for Compact Elite,

GBP 2500 for Crossback E Tense,

GBP 1000 for Hyundai Tucson Aut,

GBP 1000 for Toyota Yaris Aut.,

GBP 1000 for Peugeot 208,

GBP 1500 for Toyota Yaris,

GBP 1200 for Mercedes Sprinter 213,

GBP 2500 for Model 3 Sr-electric,

GBP 1500 for Opel Grandland,

GBP 1500 for Hyundai Tucson,

GBP 1500 for Citroen Spacetourer Van 9 Seats,

GBP 1500 for Renault Espace Auto 7 Places,

GBP 1200 for Citroen Spacetourer,

GBP 2500 for Polestar 2-electric,

GBP 1500 for Fullsize Elite,

GBP 2500 for Peugeot E 208-electric,

GBP 1200 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

GBP 1200 for Hr Hybrid,

GBP 1200 for Mercedes Classe A Automatique,

GBP 1200 for Mg Hs,

GBP 1200 for Ford Kuga,

GBP 2500 for L1 Byd Atto 3,

GBP 1200 for Toyota C Hr,

GBP 1000 for Intermediate,

GBP 1200 for Ford Transit Swb Van,

GBP 1500 for Renault Megane Wagon,

GBP 1200 for Skoda Octavia,

GBP 1200 for Mercedes-benz Cla Amg,

GBP 1000 for Jeep Compass,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Mb E-klasse Limousine,

GBP 2000 for Land Rover Range Rover Sport,

GBP 1500 for Mercedes Benz Gle-4wd,

GBP 2500 for Chevrolet Camaro,

GBP 1500 for Ford Tourneo Custom,

GBP 1500 for Ford Tourneo,

GBP 1500 for Audi A6,

GBP 1000 for Ford Ka,

GBP 1500 for Bmw 320i,

GBP 1500 for Volvo Xc60,

GBP 1500 for Mercedes E-class,

GBP 2500 for Mercedes Benz Vito,

GBP 2500 for Xc90 D5 Inscr4x4,

GBP 1500 for Nissan Navaraine,

GBP 1500 for Ford Kuga,

GBP 1200 for Volvo xc40,

GBP 1200 for Atego 816 Koff,

GBP 1200 for Iveco Daily 12m3,

GBP 1500 for Ford Galaxy,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Model Y Lr,

GBP 1400 for 22 Seat Bus,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo Xc60,

GBP 2500 for Bmw X5 Xdrive-4wd,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Landrover Range Rover Sport,

GBP 3000 for Lamborghini Urus,

GBP 1200 for Ford Transit Custom,

USD for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

14.7 km from London City Airport

20.8 km from Heathrow Airport T1-T4

20.8 km from Heathrow Airport

Railway Stations

1 km from Paddington Station

2.5 km from Victoria Station

2.5 km from Euston Station

Hotels

2.2 km from Seraphine London Kensington Garden Hotel

2.3 km from Thistle Trafalgar Leicester Square

2.7 km from Copthorne Tara Hotel London Kensington

Other Landmarks

2.5 km from Trafalgar Square

3.1 km from Big Ben

5.9 km from Tower Of London

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 51.514703 -0.162601

Guest Reviews

Total points： 7.0 / 10 Good

Vehicle condition: 1.1
Vehicle cleanliness: 1.2
Spaciousness: 1.2
Counter staff: 1.0
Pick-up location: 1.1
Drop-off location: 0.7
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

M.Wilkinson
London
8.3 /10 Very good
Reviewed: Thursday, January 30, 2025
Car was changed for the better as I ended up with a mercedes! Pickup time was surprisingly slow, probably not enough staff at reception.
Read More >
H.Jeffs
London
4.7 /10 Average
Reviewed: Thursday, January 30, 2025
Absoultely awful - i am currently trying to make a complaint but even that is proving difficult. We were waiting for our car for over half an hour as such we were in a hurry to leave. We were told that we needed to bring the car back with a full tank of petrol other we would be charged 175 however when we were giving the car, the petrol was nearly on the warning as such we had to fill the car up before we had even got started!
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A.Rueangwattanaporn
London
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Drop off location at Inverness is difficult to find. Not enough signs or instructions to get there.
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Harlan Isaiah
London
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The queue time was very short; the car was very new, with only 700 miles on it. However, the staff recommended I upgrade the vehicle, which I declined. I feel upgrading would have been much more expensive.
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Beatrice Juliet
London
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Clear address, detailed instructions, smooth pick-up and return, no extra charges. ^_^ Thumbs up ^_^
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Beatrice Daisy
London
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The guy who handed over the car was very helpful, assisting me with finding the Bluetooth. However, the man with the beard who handled the paperwork had a heavy accent, which made it quite difficult to understand him, probably because he's from the suburbs of London, haha. I originally booked a Ford Galaxy but was recommended to switch to a Volvo XC70. Although the space is smaller than the Ford, it was cheaper. Overall, it's still fine, and the car was relatively new.
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Beatrice Juliet
London
2 /10 Poor
Reviewed: Thursday, January 30, 2025
The staff responsible for renting out the vehicle had a good attitude, but the manager in charge during the return was rude.
Read More >
Curitis Steele
London
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Big brand, very trustworthy.
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Elijah Belloc
London
2 /10 Poor
Reviewed: Thursday, January 30, 2025
It's quite disappointing to have both fuel and electric cars in the same category. The service fee for handling traffic fines is very expensive. For a £60 parking ticket, Hertz charged a £42 service fee, which is about a 70% service rate. That's too much.
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Gail Benjamin
London
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Before renting the car, we specifically inquired at the Hertz counter in London Kings Cross station about renting without a physical driver's license. We were told it was possible, so we booked online that night and paid in full. However, when we went to Marble Arch the next day, we were told we couldn't pick up the car.
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Antony Rossetti
London
2 /10 Poor
Reviewed: Thursday, January 30, 2025
There was only one inspector when returning the car in Edinburgh, causing a wait. The inspection was slow, inefficient, and the staff was unfriendly. Each car took a long time to inspect, even the undercarriage was checked thoroughly. They said I scratched the front wheel and might be charged £160. The car has over ten thousand miles and isn't new. I said I wasn't sure if it was me because the paintwork was fine. He asked if I had taken pictures of the entire car when renting. Seriously, who photographs the chassis, tires, and wheel rims? Will tire wear be charged too? I was there with my two kids, wasting a lot of time and had to contact the rental company. This nitpicky company makes you scared to drive their cars. Even if it's the customer's fault, would you really repair or replace a rim for a minor scratch? This is terrifying. Although I had full insurance, this experience was very unpleasant.
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Gene Bell
London
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The staff at the rental company were somewhat indifferent. They just handed over the keys without indicating where the car was. When we arrived at the store, it seemed like they were lecturing another employee, making us wait for over 10 minutes. Very aloof attitude.
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Elaine Burns
London
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied
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Ed Geordie
London
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Booked from a store near Paddington in London, everything went smoothly. Booked an Audi A4 wagon but got a Volvo XC40 AWD instead. It's slightly smaller, but since we had one person less than expected, it worked out fine. Otherwise, there wouldn't have been enough space for our luggage. The car was very new, had built-in navigation and cameras on all sides to detect surrounding vehicles. It could park itself, although we didn't try that feature.
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Ella Baldwin
London
4 /10 Average
Reviewed: Thursday, January 30, 2025
Not satisfied. They started selling theft insurance, but even after refusal, the attitude remained friendly! The dissatisfaction lies in the fact that I booked an Audi A4 wagon (to fit more luggage), but was given a Mercedes C220 sedan! The luggage couldn't fit! They even said it was an upgrade!!! After negotiation, they provided a Skoda wagon, claiming it was two levels higher than the original car and required a significant extra charge! We were in a hurry and couldn't be bothered to argue, so we didn’t agree to the higher-priced car. One piece of luggage stayed in the back seat for almost twenty days!!!!!!
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Berton Harold
London
6 /10 Average
Reviewed: Thursday, January 30, 2025
They charged me for returning the car, first time encountering this, wondering if it's appropriate
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Erin Cissie
London
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied
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Madge Walter
London
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Overall satisfied
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David Noah
London
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied, quick return process. Bought full insurance from QEEQ, very useful.
Read More >