Hertz, MARBLE ARCH, LONDON Car hire

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - MARBLE ARCH, LONDON Information, Car hire Instructions & Policies

Address

35 EDGWARE ROAD,MARBLE ARCH,W2 2JE,GB

Telephone

+448433093049

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 100 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Ford Transit

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in United Kingdom

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

GBP 11.4/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

GBP 10/day

capped at GBP 70

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

GBP 11.4/day

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Ireland

If you wish to take a UK registered vehicle into the Republic of Ireland, you are required by law to be in possession of: 1- a VE103B certificate which is proof Hertz has permitted the vehicle to travel outside of the United Kingdom and; 2- a Green Card which is a proof of insurance and must contain the vehicle registration. An advance notice of 12 working days is required for obtaining/issuing a Green Card. The VE103B certificate and the Green Card are not required for travelling to Northern Ireland. Charges for issuing a VE103B and a Green Card are as follows: Number of days into the Republic of Ireland - Standard Cover (including taxes)： 1~7 days - £ 171.99; 14 days - £ 209.90; 15~21 days - £ 226.51; 22~28 days - £ 301.73. The cover can only be purchased at time of pick-up. Should these restrictions be ignored, all insurance (Third Party Liability, CDW, TP, PI, Super Cover), if accepted, shall be null and void. The driver will be held fully responsible in case of accidents and will bear all consequences, including the cost of repatriation of the damaged vehicle.

Must-not:

Taking rental cars to following countries is not allowed:
Denmark, Iceland, Finland, Sweden, Norway, France, Netherlands, Belgium, Luxembourg, Monaco, Germany, Switzerland, Austria, Hungary, Poland, Czech Republic, Liechtenstein, Slovakia, Italy, Spain, Portugal, Greece, Vatican City State, Romania, Bulgaria, Croatia, Slovenia, Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Andorra, Albania, Malta, The Republic of San Marino, Russia, Belarus, Ukraine, Lithuania, Estonia, Moldova, Latvia, Jersey, Guernsey

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1000-5000 for other car models.

EUR 500 for ,

EUR 850-5000 for Chevrolet Suburban,

GBP 1000 for Honda Civic,Opel Mokka,Ford Puma,Volkswagen Taigo At,Hyundai I20 Aut,Volkswagen Polo,Nissan Qashqai 1.3 Mhev,Peugeot 3008,Volkswagen Up,

GBP 1200 for Ford Transit Swb,Peugeot 308 Stw 5 Doors,Audi A3,Vw Caddy,Ford Galaxy,Ford Focus, Skoda Rapid, Opel Astra Or Simila,Skoda Octavia,Compass Winter Tyres,Peugeot 3008,Kia Sportage,Skoda Karoq,Volkswagen Caddy,Peugeot 5008,Audi A4,Traffic 88 M3,Renault Traffic,Ford Transit,Renault Traffic,Skoda Superb,Mercedes Gla,Citroen Relay,Iveco Daily 12m3,

GBP 1400 for Toyota Yaris,Mercedes-benz Classe V,Vw Caravelle,

GBP 1500 for Mercedes A Class,Vw Touareg D Aut. + Navi,Ford Kuga,Citroen Spacetourer Van 9 Seats,Mb V Class,Volvo Xc60,Volkswagen Passat Estate,Kicks Pulse,Aaa Aaa,Mercedes E-class,Volvo Xc90--4wd,E Class,Volvo V90 Awd-4wd,Mercedes C-class,Jaguar Xe-4wd,Volkswagen Touareg-4wd,Mercedes C-class,Volvo V60,Hyundai Ionic,Mitsubishi Outlander,Peugeot 5008,Opel Combo,Porsche Panamera Automatic Or Similar,Luton Tail Lift,

GBP 2500 for C1 Jeep Avenger Ev,D1 Ds Ds3 Crossback E Tense,Model 3 Lr-electric,Polestar 2,Opel Corsa E,Grupo Hx,Chevrolet Camaro,Nissan Off Road Caravan,Toyota Rav 4,Bmw Serie 4 Gran Coupé,Model Y Lr-electric,Volvo Xc60,Volvo Xc90,Audi E-tron,Porsche Panamera,Range Rover Sport,

GBP 3000 for Alpine A110,Lamborghini Urus,

GBP 5000 for Mercedes-benz Amg Gt,

GBP 1000 for Honda Civic,

GBP 1000 for Opel Mokka,

GBP 1000 for Ford Puma,

GBP 1200 for Ford Transit Swb,

GBP 1200 for Peugeot 308 Stw 5 Doors,

GBP 2500 for C1 Jeep Avenger Ev,

GBP 1500 for Mercedes A Class,

GBP 1200 for Audi A3,

GBP 2500 for D1 Ds Ds3 Crossback E Tense,

GBP 1000 for Volkswagen Taigo At,

GBP 1000 for Hyundai I20 Aut,

GBP 1000 for Volkswagen Polo,

GBP 1500 for Toyota Yaris,

GBP 1200 for Vw Caddy,

GBP 2500 for Model 3 Lr-electric,

GBP 1500 for Vw Touareg D Aut. + Navi,

GBP 1500 for Ford Kuga,

GBP 1500 for Citroen Spacetourer Van 9 Seats,

GBP 1500 for Mb V Class,

GBP 1200 for Ford Galaxy,

GBP 2500 for Polestar 2,

GBP 1500 for Volvo XC60,

GBP 2500 for Opel Corsa E,

GBP 1200 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

GBP 1200 for Skoda Octavia,

GBP 1200 for Compass Winter Tyres,

GBP 1200 for Peugeot 3008,

GBP 1200 for Kia Sportage,

GBP 2500 for Byd Atto 3-electric,

GBP 1200 for Skoda Karoq,

GBP 1000 for Nissan Qashqai 1.3 Mhev,

GBP 1200 for Volkswagen Caddy,

GBP 1500 for Volkswagen Passat Estate,

GBP 1200 for Peugeot 5008,

GBP 1200 for Audi A4,

GBP 1000 for Peugeot 3008,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Mercedes E-class,

GBP 2500 for Grupo Hx,

GBP 2000 for Chevrolet Suburban,

GBP 1500 for Volvo Xc90--4wd,

GBP 2500 for Chevrolet Camaro,

GBP 1200 for Renault Traffic,

GBP 1200 for Ford Transit,

GBP 1500 for E Class,

GBP 1000 for Volkswagen Up,

GBP 1500 for Mercedes C-class,

GBP 1500 for Volkswagen Touareg-4wd,

GBP 2500 for Nissan Off Road Caravan,

GBP 1500 for Volvo V60,

GBP 2500 for Toyota Rav 4,

GBP 1200 for Skoda Superb,

GBP 1500 for Mitsubishi Outlander,

GBP 1500 for Peugeot 5008,

GBP 1200 for Mercedes Gla,

GBP 1200 for Citroen Relay,

GBP 1200 for Iveco Daily 12m3,

GBP 1500 for Opel Combo,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Model Y Lr-electric,

GBP 1400 for Mercedes-benz Classe V,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo XC60,

GBP 2500 for Volvo Xc90,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Range Rover Sport,

GBP 3000 for Lamborghini Urus,

GBP 1200 for Luton Tail Lift,

Theft Insurance Excess differs by car model:

EUR 850-5000 for Chevrolet Suburban,

GBP 1000 for Honda Civic,Opel Mokka,Ford Puma,Volkswagen Taigo At,Hyundai I20 Aut,Volkswagen Polo,Nissan Qashqai 1.3 Mhev,Peugeot 3008,Volkswagen Up,

GBP 1400 for Toyota Yaris,Mercedes-benz Classe V,Vw Caravelle,

GBP 3000 for Alpine A110,Lamborghini Urus,

GBP 5000 for Mercedes-benz Amg Gt,

GBP 1000 for Honda Civic,

GBP 1000 for Opel Mokka,

GBP 1000 for Ford Puma,

GBP 1200 for Ford Transit Swb,

GBP 1200 for Peugeot 308 Stw 5 Doors,

GBP 2500 for C1 Jeep Avenger Ev,

GBP 1500 for Mercedes A Class,

GBP 1200 for Audi A3,

GBP 2500 for D1 Ds Ds3 Crossback E Tense,

GBP 1000 for Volkswagen Taigo At,

GBP 1000 for Hyundai I20 Aut,

GBP 1000 for Volkswagen Polo,

GBP 1500 for Toyota Yaris,

GBP 1200 for Vw Caddy,

GBP 2500 for Model 3 Lr-electric,

GBP 1500 for Vw Touareg D Aut. + Navi,

GBP 1500 for Ford Kuga,

GBP 1500 for Citroen Spacetourer Van 9 Seats,

GBP 1500 for Mb V Class,

GBP 1200 for Ford Galaxy,

GBP 2500 for Polestar 2,

GBP 1500 for Volvo XC60,

GBP 2500 for Opel Corsa E,

GBP 1200 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

GBP 1200 for Skoda Octavia,

GBP 1200 for Compass Winter Tyres,

GBP 1200 for Peugeot 3008,

GBP 1200 for Kia Sportage,

GBP 2500 for Byd Atto 3-electric,

GBP 1200 for Skoda Karoq,

GBP 1000 for Nissan Qashqai 1.3 Mhev,

GBP 1200 for Volkswagen Caddy,

GBP 1500 for Volkswagen Passat Estate,

GBP 1200 for Peugeot 5008,

GBP 1200 for Audi A4,

GBP 1000 for Peugeot 3008,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Mercedes E-class,

GBP 2500 for Grupo Hx,

GBP 2000 for Chevrolet Suburban,

GBP 1500 for Volvo Xc90--4wd,

GBP 2500 for Chevrolet Camaro,

GBP 1500 for Renault Traffic,

GBP 1500 for Ford Transit,

GBP 1500 for E Class,

GBP 1000 for Volkswagen Up,

GBP 1500 for Mercedes C-class,

GBP 1500 for Volkswagen Touareg-4wd,

GBP 2500 for Nissan Off Road Caravan,

GBP 1500 for Volvo V60,

GBP 2500 for Toyota Rav 4,

GBP 1200 for Skoda Superb,

GBP 1500 for Mitsubishi Outlander,

GBP 1500 for Peugeot 5008,

GBP 1200 for Mercedes Gla,

GBP 1200 for Citroen Relay,

GBP 1200 for Iveco Daily 12m3,

GBP 1500 for Opel Combo,

GBP 2500 for Bmw Serie 4 Gran Coupé,

GBP 2500 for Model Y Lr-electric,

GBP 1400 for Mercedes-benz Classe V,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo XC60,

GBP 2500 for Volvo Xc90,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Range Rover Sport,

GBP 3000 for Lamborghini Urus,

GBP 1200 for Luton Tail Lift,

USD for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

14.7 km from London City Airport

20.8 km from Heathrow Airport T1-T4

20.8 km from Heathrow Airport

Railway Stations

1 km from Paddington Station

2.5 km from Victoria Station

2.5 km from Euston Station

Hotels

2.2 km from Seraphine London Kensington Garden Hotel

2.3 km from Thistle Trafalgar Leicester Square

2.7 km from Copthorne Tara Hotel London Kensington

Other Landmarks

2.5 km from Trafalgar Square

3.1 km from Big Ben

5.9 km from Tower Of London

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 51.514703 -0.162601

Guest Reviews

Total points： 7.0 / 10 Good

Vehicle condition: 1.1
Vehicle cleanliness: 1.2
Spaciousness: 1.2
Counter staff: 1.0
Pick-up location: 1.1
Drop-off location: 0.7
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

M.Wilkinson
London
8.3 /10 Very good
Reviewed: Saturday, March 1, 2025
Car was changed for the better as I ended up with a mercedes! Pickup time was surprisingly slow, probably not enough staff at reception.
Read More >
H.Jeffs
London
4.7 /10 Average
Reviewed: Saturday, March 1, 2025
Absoultely awful - i am currently trying to make a complaint but even that is proving difficult. We were waiting for our car for over half an hour as such we were in a hurry to leave. We were told that we needed to bring the car back with a full tank of petrol other we would be charged 175 however when we were giving the car, the petrol was nearly on the warning as such we had to fill the car up before we had even got started!
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A.Rueangwattanaporn
London
8 /10 Very good
Reviewed: Saturday, March 1, 2025
Drop off location at Inverness is difficult to find. Not enough signs or instructions to get there.
Read More >
Harlan Isaiah
London
8 /10 Very good
Reviewed: Saturday, March 1, 2025
The queue time was very short; the car was very new, with only 700 miles on it. However, the staff recommended I upgrade the vehicle, which I declined. I feel upgrading would have been much more expensive.
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Beatrice Juliet
London
10 /10 Excellent
Reviewed: Saturday, March 1, 2025
Clear address, detailed instructions, smooth pick-up and return, no extra charges. ^_^ Thumbs up ^_^
Read More >
Beatrice Daisy
London
10 /10 Excellent
Reviewed: Saturday, March 1, 2025
The guy who handed over the car was very helpful, assisting me with finding the Bluetooth. However, the man with the beard who handled the paperwork had a heavy accent, which made it quite difficult to understand him, probably because he's from the suburbs of London, haha. I originally booked a Ford Galaxy but was recommended to switch to a Volvo XC70. Although the space is smaller than the Ford, it was cheaper. Overall, it's still fine, and the car was relatively new.
Read More >
Beatrice Juliet
London
2 /10 Poor
Reviewed: Saturday, March 1, 2025
The staff responsible for renting out the vehicle had a good attitude, but the manager in charge during the return was rude.
Read More >
Curitis Steele
London
10 /10 Excellent
Reviewed: Saturday, March 1, 2025
Big brand, very trustworthy.
Read More >
Elijah Belloc
London
2 /10 Poor
Reviewed: Saturday, March 1, 2025
It's quite disappointing to have both fuel and electric cars in the same category. The service fee for handling traffic fines is very expensive. For a £60 parking ticket, Hertz charged a £42 service fee, which is about a 70% service rate. That's too much.
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Gail Benjamin
London
2 /10 Poor
Reviewed: Saturday, March 1, 2025
Before renting the car, we specifically inquired at the Hertz counter in London Kings Cross station about renting without a physical driver's license. We were told it was possible, so we booked online that night and paid in full. However, when we went to Marble Arch the next day, we were told we couldn't pick up the car.
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Antony Rossetti
London
2 /10 Poor
Reviewed: Saturday, March 1, 2025
There was only one inspector when returning the car in Edinburgh, causing a wait. The inspection was slow, inefficient, and the staff was unfriendly. Each car took a long time to inspect, even the undercarriage was checked thoroughly. They said I scratched the front wheel and might be charged £160. The car has over ten thousand miles and isn't new. I said I wasn't sure if it was me because the paintwork was fine. He asked if I had taken pictures of the entire car when renting. Seriously, who photographs the chassis, tires, and wheel rims? Will tire wear be charged too? I was there with my two kids, wasting a lot of time and had to contact the rental company. This nitpicky company makes you scared to drive their cars. Even if it's the customer's fault, would you really repair or replace a rim for a minor scratch? This is terrifying. Although I had full insurance, this experience was very unpleasant.
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Gene Bell
London
8 /10 Very good
Reviewed: Saturday, March 1, 2025
The staff at the rental company were somewhat indifferent. They just handed over the keys without indicating where the car was. When we arrived at the store, it seemed like they were lecturing another employee, making us wait for over 10 minutes. Very aloof attitude.
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Elaine Burns
London
10 /10 Excellent
Reviewed: Saturday, March 1, 2025
Very satisfied
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Ed Geordie
London
8 /10 Very good
Reviewed: Saturday, March 1, 2025
Booked from a store near Paddington in London, everything went smoothly. Booked an Audi A4 wagon but got a Volvo XC40 AWD instead. It's slightly smaller, but since we had one person less than expected, it worked out fine. Otherwise, there wouldn't have been enough space for our luggage. The car was very new, had built-in navigation and cameras on all sides to detect surrounding vehicles. It could park itself, although we didn't try that feature.
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Ella Baldwin
London
4 /10 Average
Reviewed: Saturday, March 1, 2025
Not satisfied. They started selling theft insurance, but even after refusal, the attitude remained friendly! The dissatisfaction lies in the fact that I booked an Audi A4 wagon (to fit more luggage), but was given a Mercedes C220 sedan! The luggage couldn't fit! They even said it was an upgrade!!! After negotiation, they provided a Skoda wagon, claiming it was two levels higher than the original car and required a significant extra charge! We were in a hurry and couldn't be bothered to argue, so we didn’t agree to the higher-priced car. One piece of luggage stayed in the back seat for almost twenty days!!!!!!
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Berton Harold
London
6 /10 Average
Reviewed: Saturday, March 1, 2025
They charged me for returning the car, first time encountering this, wondering if it's appropriate
Read More >
Erin Cissie
London
10 /10 Excellent
Reviewed: Saturday, March 1, 2025
Very satisfied
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Madge Walter
London
10 /10 Excellent
Reviewed: Saturday, March 1, 2025
Overall satisfied
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David Noah
London
10 /10 Excellent
Reviewed: Saturday, March 1, 2025
Very satisfied, quick return process. Bought full insurance from QEEQ, very useful.
Read More >