Even though we contacted customer service on WeChat before our flight from Auckland, we still had to wait quite a while for pick-up upon arrival in Christchurch. We waited over half an hour before we had to call again for the staff to come. On the plus side, we got to use a rice cooker, condiments, and rice left by previous customers for free, which saved us some money. We also left quite a few items behind when we left. We paid a 2500 NZD deposit, which is supposed to be refunded about a month after returning the car. Overall, the car rental experience was decent, but the car was old (over 100,000 kilometers) and noisy. I'll update the review after the deposit is refunded.
The staff was very friendly and helpful in answering our questions and resolving issues. The entire process of picking up and returning the car was very smooth.
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