Completely dishonest. Confirmed an automatic MPV at booking, but at the airport, they said they didn't have one, so I had to take a van. There was no damage when returning the car, confirmed in person, but they still forcibly charged 500 euros on my credit card, refunded only after multiple complaints. When picking up the car, I noticed the rear wiper was broken, and it was clearly noted in the contract, but they still charged over 100 euros, claiming it was a repair fee. They repeatedly confirmed it was a gasoline car, but it was actually a diesel, almost damaging the engine.
The car rental company's service was quite good, and they handled things in an orderly manner. All the documents and the car pickup process were clear.
This was my first time using this company, and it was particularly troublesome. The car pickup was very slow, and they tried to push extra insurance on me. The final billing was unclear, with many issues. I won't use them again – a very poor experience.
Very convenient, located right inside Frankfurt Airport. They even gave us a free upgrade to an SUV. The car was in great condition and the service was good.
About QEEQ:10.0/10
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