Thanks to my self-driving experience in the western US last year, this self-drive trip in Canada wen

Why weren't the fees explained in advance? The price didn't match the prepaid order and there was no explanation.

Terrible attitude. This was my third time renting a car overseas, and it was the worst experience. The company's female staff member had no professionalism. After failing to provide the pre-booked vehicle without a valid reason, she unilaterally changed the reserved model, pushing for a more expensive car. After I refused, she offered a low-configuration car at the original price.

When I rented a car on the Zuzuche website, I carefully read the site’s introduction and knew that the store would try to sell additional insurance. My English isn't very good, but the store’s service attitude was alright. Before signing the contract, the agent showed me an explanation about the extra insurance, which included a Chinese translation. However, the translation was done directly from English, and frankly, even as a native Chinese speaker, I couldn’t understand it. I asked the service agent if it was mandatory; he said yes, so I agreed. Then he printed out a contract for me to sign, and I realized it included the additional insurances mentioned on the Zuzuche website, which I originally didn’t want to buy. I told him I didn’t want any extra insurance, so he had to print a new contract for me. I booked a Chevrolet but got a Buick Excelle, similar to the car I drive at home, so it was easy to handle. However, being the first time driving abroad, I was a bit nervous. I drove around the airport area for a while, and after a few days, I felt that driving in Canada is mostly similar to driving at home. But it’s crucial to stop at intersections with a 'STOP' sign, regardless of whether there are vehicles or pedestrians. At intersections without traffic lights, you must follow the zipper merging rule. This is very important. One day, in a hurry to drop my child at school, I followed the car ahead too closely and almost crashed into a car coming from the perpendicular direction.

The same car category tends to offer the lowest price models first. They recommend paid upgrades and insurance, but provide little explanation and aren't very enthusiastic. Poor service attitude, and the pre-authorization amount on the credit card is higher than stated in the contract without informing the customer.

The car was quite new, but we still had to pay extra for full coverage despite purchasing it on the rental website.