Alamo Vancouver International Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Darren Whit

Canada

Reviewed: Mon, Jul 17, 2017

About Alamo: 6.0 /10

I didn't buy extra insurance because the counter staff had a cold attitude and didn't say much. They just handed me the keys without showing me to the car. Fortunately, the staff at the rental company next door were very helpful. I initially just asked about daytime running lights, but they enthusiastically showed me how to use all the lights and where to open the trunk and refuel. When returning the car, the counter staff still had the same cold attitude, but the person who inspected the car provided excellent service.

Alamo

Vancouver Airport(YVR)

Vancouver

Canada

1 days rental

Relevant Reviews on Alamo Vancouver International Airport

Bowen Carroll

Canada

1 days rental

Alamo

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Oct 4, 2018

About Alamo: 2.0 /10

When we went to pick up the car, we had already completed the rental process and printed out the car rental order from China. However, the procedure took over 20 minutes. After paying the remaining balance and signing the documents, the agent was about to leave the counter. While organizing our documents, I realized my international driver's license translation was missing. We called the agent, but he ignored us. We searched through all possible luggage but couldn't find it. When we asked other staff members to help us locate the agent who assisted us, they informed us he had already left for the day. We insisted on reviewing the surveillance footage and finally discovered that my international driver's license translation was stuck underneath the computer keyboard. We wasted almost an hour at the pick-up location. There was no warm service, only frustration and anger!