The counter staff were quite friendly, their English level was good, and they even personally assisted with the car pickup.

The staff were friendly and patient in explaining everything in detail, always wearing a smile and did not try to sell any additional products.

Service is good

Extremely inefficient, it took almost an hour to get the car. They kept trying to upsell model upgrades and additional charges for swapping between two cars (we rented two cars). European and American customers seemed to go through much faster.

The service attitude was average. They insisted we rent snow chains, which added 60 euros to the total cost. They scared us by saying we would be fined if caught by the police without them. When we wanted to store our luggage for a few hours when returning the car, they refused.