Hertz, Rome Fiumicino Airport Car hire

Best price car hire
Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Rome Fiumicino Airport Information, Car hire Instructions & Policies

Address

L. DA VINCI AP,CAR RETURN:PARKING A 1ST LEVEL,00054,IT

Telephone

+390665011553

Pick-up Instructions

The Hertz - Rome Fiumicino Airport car hire location is in terminal

You can walk to the counter of Hertz - Rome Fiumicino Airport car hire.

Rent a Car offices are located at the Domestic and International Arrival Halls, just follow the Rent a Car signs.

Drop-off Instructions

Please return the car to the parking lot by following the sign of Car Rental Return in the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 36.6 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full Driving License issued in Italy

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Show More Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Switzerland Finland Ireland Norway Sweden	EUR 16 per rental

Corss border to Slovenia is only allowed in Ljubjana.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100-4000 for other car models.

EUR 1900 for Fiat 500x,

EUR 1300 for Vauxhall Corsa,Renault Clio Diesel,Seat Ibiza,Hyundai Hb20,Fiat 500,Toyota Aygo,Opel Corsa,Fiat 500 Open Top,

EUR 1500 for Peugeot 208,Volkswagen Polo,Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Ford Fiesta,

EUR 1600 for Opel Astra Automatic Or Similar,Ford Focus,Fiat 500l,Fiat 500x,Hyundai I30,Opel Astra,Volkswagen T-cross,Fiat 500x,Hyundai I30,Toyota Quest Manual, Volkswagen Polo Sedan T/line.,Fiat 500,

EUR 1900 for Dacia Duster,Nissan Townstar Van,Nissan Townstar Electric,Fiat Doblo,Mercedes Sprinter 10m,Peugeot 5008,Clio Cargo Van,500 Cabrio Matic,Fiat 500,

EUR 2000 for Captur Winter Tyres-diesel,Crossback E Tense,Renegade Plug In,Peugeot E 208-electric,Vw Virtus Tsi 10 Hyundai Hb20s 10 Turbo,Nissan Qashqai-diesel,Renault Kadjar,Mercedes B Class,Audi A4 Sw-diesel,Fiat 500e (electric),Fiat 500 Dolcevita,Hybrid Plug In,Volvo Xc40,Winter Tyres-diesel,Renault Grand Scenic,Fiat Cronos Drive,

EUR 2200 for Nissan Primastar,

EUR 2500 for Volkswagen Sharan,T1 Kia Carnival,Daily Hayon 20m3,Volvo Xc60 Aut,Mercedes Sprinter 14m3,Iveco Daily 12m3,Renault Trafic L2h1 7m³ O Similar,

EUR 3000 for Alfa Romeo Junior-diesel,Hyundai Tucson-4wd,Vw Crafter 15m3,Volvo Xc60,Hilux Sw4 Trailblazer,Alfa Romeo Tonale,Bmw Serie 5 Berlina,A6 Avant Winter-diesel,Fiat 500e-electric,Ford Transit Jumbo,Maserati Levante Winter-diesel-4wd,Daily 9 12m3,

EUR 3500 for Mercedes Glc,

EUR 4000 for Model 3 Sr-electric,Polestar 2-electric,Mercedes Gle,4x4 Winter Tyres-diesel-4wd,Mercedes Benz Cls-diesel-4wd,Premium Diesel,Mercedes Glc Coupe-diesel-4wd,Model Y Lr-electric,Mercedes Benz Gle-diesel--4wd,Tron S Sport-electric-4wd,Audi A8-diesel,

EUR 1600 for Opel Astra Automatic Or Similar,

EUR 1600 for Ford Focus,

EUR 1600 for Fiat 500l,

EUR 2000 for Captur Winter Tyres-diesel,

EUR 1600 for Fiat 500x,

EUR 2000 for Dacia Duster,

EUR 1900 for Nissan Townstar Van,

EUR 1600 for Hyundai i30,

EUR 1600 for Opel Astra,

EUR 1600 for Volkswagen T-cross,

EUR 3000 for Alfa Romeo Junior-diesel,

EUR 2000 for Crossback E Tense,

EUR 2000 for Renegade Plug In,

EUR 1300 for Vauxhall Corsa,

EUR 1500 for Peugeot 208,

EUR 1300 for Renault Clio Diesel,

EUR 1300 for Seat Ibiza,

EUR 1500 for Volkswagen Polo,

EUR 1500 for Clio Winter Tyres,

EUR 1900 for Nissan Townstar Electric,

EUR 1900 for Fiat Doblo,

EUR 1300 for Hyundai Hb20,

EUR 4000 for Model 3 Sr-electric,

EUR 3000 for Hyundai Tucson-4wd,

EUR 3000 for Vw Crafter 15m3,

EUR 2500 for Volkswagen Sharan,

EUR 4000 for Polestar 2-electric,

EUR 2500 for T1 Kia Carnival,

EUR 3000 for Volvo Xc60,

EUR 2500 for Daily Hayon 20m3,

EUR 3000 for Hilux Sw4 Trailblazer,

EUR 2000 for Peugeot E 208-electric,

EUR 2000 for Vw Virtus Tsi 10 Hyundai Hb20s 10 Turbo,

EUR 2000 for Nissan Qashqai-diesel,

EUR 3000 for Alfa Romeo Tonale,

EUR 2000 for Suzuki Sx4 S-cross,

EUR 1900 for Mercedes Sprinter 10m,

EUR 1900 for Peugeot 5008,

EUR 2000 for Mercedes B Class,

EUR 1600 for Toyota Quest Manual, Volkswagen Polo Sedan T/line.,

EUR 2000 for Jeep Compass,

EUR 2000 for Audi A4 Sw-diesel,

EUR 3000 for Bmw Serie 5 Berlina,

EUR 4000 for Mercedes Gle,

EUR 4000 for 4x4 Winter Tyres-diesel-4wd,

EUR 2000 for Vito 9 Seater,

EUR 3000 for A6 Avant Winter-diesel,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2000 for Fiat 500e (electric),

EUR 1300 for Fiat 500,

EUR 1500 for Fiat Panda,

EUR 1900 for Clio Cargo Van,

EUR 1900 for 500 Cabrio Matic,

EUR 1300 for Toyota Aygo,

EUR 1500 for Ford Fiesta,

EUR 3000 for Fiat 500e-electric,

EUR 2000 for Fiat 500 Dolcevita,

EUR 1600 for Fiat 500,

EUR 1300 for Opel Corsa,

EUR 1900 for Fiat 500,

EUR 1300 for Fiat 500 Open Top,

EUR 4000 for Premium Diesel,

EUR 3000 for 4x4 Winter Tyres,

EUR 2500 for Volvo Xc60 Aut,

EUR 4000 for Mercedes Glc Coupe-diesel-4wd,

EUR 3000 for Ford Transit Jumbo,

EUR 2500 for Mercedes Sprinter 14m3,

EUR 2000 for Hybrid Plug In,

EUR 2000 for Volvo Xc40,

EUR 2000 for Winter Tyres-diesel,

EUR 2500 for Iveco Daily 12m3,

EUR 2000 for Renault Grand Scenic,

EUR 4000 for Model Y Lr-electric,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3000 for Maserati Levante Winter-diesel-4wd,

EUR 2500 for Renault Trafic L2h1 7m³ O Similar,

EUR 3000 for Daily 9 12m3,

USD 1300 for ,

EUR 3600 for Hyundai Tucson-4wd,Volkswagen Sharan,T1 Kia Carnival,Volvo Xc60,Daily Hayon 20m3,Hilux Sw4 Trailblazer,Alfa Romeo Tonale,Vito 9 Seater,Fiat 500e-electric,4x4 Winter Tyres,Mercedes Glc Coupe-diesel-4wd,Audi A5 Sw-diesel,Mercedes Sprinter 14m3,Eqb 250 Ev,Winter Tyres-diesel,Renault Grand Scenic,Daily 9 12m3,

EUR 3600 for ,

EUR 2600 for Opel Astra Automatic Or Similar,Captur Winter Tyres-diesel,Fiat 500x,Dacia Duster,Nissan Townstar Van,Hyundai I30,Renegade Plug In,Hyundai I30,Fiat Doblo,Polestar 2-electric,Vw Virtus Tsi 10 Hyundai Hb20s 10 Turbo,Skoda Octavia,Peugeot 5008,Mercedes B Class,Jeep Compass,Clio Cargo Van,Peugeot 5008 Aut.,Hybrid Plug In,Volvo Xc40,

EUR 2600 for ,

EUR 1600 for Ford Focus,Fiat 500l,Opel Astra,Volkswagen T-cross,Crossback E Tense,Captur Winter Tyres,Toyota Yaris Hybrid,Peugeot E 208-electric,Fiat 500e (electric),Fiat 500,Fiat 500,Fiat 500 Open Top,

EUR 1600 for ,

EUR 1300 for Vauxhall Corsa,Peugeot 208,Renault Clio Diesel,Seat Ibiza,Volkswagen Polo,Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Toyota Aygo,Ford Fiesta,Opel Corsa,

EUR 1300 for ,

EUR 4000 for Alfa Romeo Junior-diesel,Opel Corsa-e,Mercedes Gle,4x4 Winter Tyres-diesel-4wd,E Tron Ev,Ix1 Drive 30,Maserati Grecale-4wd,Mercedes Benz Gle-diesel--4wd,Audi A8-diesel,Maserati Levante Winter-diesel-4wd,

EUR 4000 for ,

EUR 3000 for Nissan Townstar Electric,Vw Crafter 15m3,Mercedes Sprinter 10m,Ford Transit Jumbo,Iveco Daily 12m3,Renault Trafic L2h1 7m³ O Similar,

EUR 3000 for ,

EUR 2000 for ,

USD 1600 for ,

USD 2100 for ,

USD 2600 for ,

USD 2900 for ,

USD 3600 for ,

USD 3800 for ,

EUR 2900 for ,

EUR 2100 for ,

EUR 3900 for ,

Theft Insurance Excess differs by car model:

EUR 2000 for Vauxhall Corsa,Renault Clio Diesel,Seat Ibiza,Hyundai Hb20,Fiat 500,Toyota Aygo,Opel Corsa,Fiat 500 Open Top,

EUR 2000 for Peugeot 208,Volkswagen Polo,Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Ford Fiesta,

EUR 2300 for Opel Astra Automatic Or Similar,Ford Focus,Fiat 500l,Fiat 500x,Hyundai I30,Opel Astra,Volkswagen T-cross,Fiat 500x,Hyundai I30,Toyota Quest Manual, Volkswagen Polo Sedan T/line.,Fiat 500,

EUR 2600 for Dacia Duster,Nissan Townstar Van,Nissan Townstar Electric,Fiat Doblo,Mercedes Sprinter 10m,Peugeot 5008,Clio Cargo Van,500 Cabrio Matic,Fiat 500,

EUR 2300 for Captur Winter Tyres-diesel,Crossback E Tense,Renegade Plug In,Peugeot E 208-electric,Vw Virtus Tsi 10 Hyundai Hb20s 10 Turbo,Nissan Qashqai-diesel,Renault Kadjar,Mercedes B Class,Audi A4 Sw-diesel,Fiat 500e (electric),Fiat 500 Dolcevita,Hybrid Plug In,Volvo Xc40,Winter Tyres-diesel,Renault Grand Scenic,Fiat Cronos Drive,

EUR 2900 for Nissan Primastar,

EUR 3000 for Volkswagen Sharan,T1 Kia Carnival,Daily Hayon 20m3,Volvo Xc60 Aut,Mercedes Sprinter 14m3,Iveco Daily 12m3,Renault Trafic L2h1 7m³ O Similar,

EUR 3600 for Alfa Romeo Junior-diesel,Hyundai Tucson-4wd,Vw Crafter 15m3,Volvo Xc60,Hilux Sw4 Trailblazer,Alfa Romeo Tonale,Bmw Serie 5 Berlina,A6 Avant Winter-diesel,Fiat 500e-electric,Ford Transit Jumbo,Maserati Levante Winter-diesel-4wd,Daily 9 12m3,

EUR 3600 for Mercedes Glc,

EUR 2300 for Opel Astra Automatic Or Similar,

EUR 2300 for Ford Focus,

EUR 2300 for Fiat 500l,

EUR 2300 for Captur Winter Tyres-diesel,

EUR 2300 for Fiat 500x,

EUR 2600 for Dacia Duster,

EUR 2600 for Nissan Townstar Van,

EUR 2300 for Hyundai i30,

EUR 2300 for Opel Astra,

EUR 2300 for Volkswagen T-cross,

EUR 3600 for Alfa Romeo Junior-diesel,

EUR 2600 for Crossback E Tense,

EUR 2600 for Renegade Plug In,

EUR 2000 for Vauxhall Corsa,

EUR 2000 for Peugeot 208,

EUR 2000 for Renault Clio Diesel,

EUR 2000 for Seat Ibiza,

EUR 2000 for Volkswagen Polo,

EUR 2000 for Clio Winter Tyres,

EUR 2000 for Nissan Townstar Electric,

EUR 2000 for Fiat Doblo,

EUR 2000 for Hyundai Hb20,

EUR 4000 for Model 3 Sr-electric,

EUR 3600 for Hyundai Tucson-4wd,

EUR 3600 for Vw Crafter 15m3,

EUR 3000 for Volkswagen Sharan,

EUR 4000 for Polestar 2-electric,

EUR 3000 for T1 Kia Carnival,

EUR 3600 for Volvo Xc60,

EUR 3000 for Daily Hayon 20m3,

EUR 3600 for Hilux Sw4 Trailblazer,

EUR 2600 for Peugeot E 208-electric,

EUR 2600 for Vw Virtus Tsi 10 Hyundai Hb20s 10 Turbo,

EUR 2600 for Nissan Qashqai-diesel,

EUR 3600 for Alfa Romeo Tonale,

EUR 2600 for Suzuki Sx4 S-cross,

EUR 2600 for Mercedes Sprinter 10m,

EUR 2600 for Peugeot 5008,

EUR 2600 for Mercedes B Class,

EUR 2300 for Toyota Quest Manual, Volkswagen Polo Sedan T/line.,

EUR 2600 for Jeep Compass,

EUR 2600 for Audi A4 Sw-diesel,

EUR 3600 for Bmw Serie 5 Berlina,

EUR 4000 for Mercedes Gle,

EUR 4000 for 4x4 Winter Tyres-diesel-4wd,

EUR 2600 for Vito 9 Seater,

EUR 3000 for A6 Avant Winter-diesel,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2600 for Fiat 500e (electric),

EUR 2000 for Fiat 500,

EUR 2000 for Fiat Panda,

EUR 2600 for Clio Cargo Van,

EUR 2600 for 500 Cabrio Matic,

EUR 2000 for Toyota Aygo,

EUR 2000 for Ford Fiesta,

EUR 3600 for Fiat 500e-electric,

EUR 2600 for Fiat 500 Dolcevita,

EUR 2300 for Fiat 500,

EUR 2000 for Opel Corsa,

EUR 2600 for Fiat 500,

EUR 2000 for Fiat 500 Open Top,

EUR 4000 for Premium Diesel,

EUR 3000 for 4x4 Winter Tyres,

EUR 3000 for Volvo Xc60 Aut,

EUR 4000 for Mercedes Glc Coupe-diesel-4wd,

EUR 3600 for Ford Transit Jumbo,

EUR 3000 for Mercedes Sprinter 14m3,

EUR 2600 for Hybrid Plug In,

EUR 3000 for Volvo Xc40,

EUR 2600 for Winter Tyres-diesel,

EUR 3000 for Iveco Daily 12m3,

EUR 2600 for Renault Grand Scenic,

EUR 4000 for Model Y Lr-electric,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3600 for Maserati Levante Winter-diesel-4wd,

EUR 3000 for Renault Trafic L2h1 7m³ O Similar,

EUR 3600 for Daily 9 12m3,

USD 2000 for ,

EUR 3600 for ,

EUR 2600 for ,

EUR 2300 for Ford Focus,Fiat 500l,Opel Astra,Volkswagen T-cross,Crossback E Tense,Captur Winter Tyres,Toyota Yaris Hybrid,Peugeot E 208-electric,Fiat 500e (electric),Fiat 500,Fiat 500,Fiat 500 Open Top,

EUR 2300 for ,

EUR 2000 for Vauxhall Corsa,Peugeot 208,Renault Clio Diesel,Seat Ibiza,Volkswagen Polo,Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Toyota Aygo,Ford Fiesta,Opel Corsa,

EUR 2000 for ,

EUR 4000 for ,

EUR 3000 for Nissan Townstar Electric,Vw Crafter 15m3,Mercedes Sprinter 10m,Ford Transit Jumbo,Iveco Daily 12m3,Renault Trafic L2h1 7m³ O Similar,

EUR 3000 for ,

EUR 1300-4000 for other car models.

USD 2300 for ,

USD 2600 for ,

USD 2900 for ,

USD 3600 for ,

USD 3800 for ,

EUR 2900 for ,

EUR 3900 for ,

Third Party Liability Insurance Excess differs by car model:

EUR for Hyundai Tucson-4wd,Volkswagen Sharan,T1 Kia Carnival,Volvo Xc60,Daily Hayon 20m3,Hilux Sw4 Trailblazer,Alfa Romeo Tonale,Vito 9 Seater,Fiat 500e-electric,4x4 Winter Tyres,Mercedes Glc Coupe-diesel-4wd,Audi A5 Sw-diesel,Mercedes Sprinter 14m3,Eqb 250 Ev,Winter Tyres-diesel,Renault Grand Scenic,Daily 9 12m3,

EUR for ,

EUR for Opel Astra Automatic Or Similar,Captur Winter Tyres-diesel,Fiat 500x,Dacia Duster,Nissan Townstar Van,Hyundai I30,Renegade Plug In,Hyundai I30,Fiat Doblo,Polestar 2-electric,Vw Virtus Tsi 10 Hyundai Hb20s 10 Turbo,Skoda Octavia,Peugeot 5008,Mercedes B Class,Jeep Compass,Clio Cargo Van,Peugeot 5008 Aut.,Hybrid Plug In,Volvo Xc40,

EUR for Ford Focus,Fiat 500l,Opel Astra,Volkswagen T-cross,Crossback E Tense,Captur Winter Tyres,Toyota Yaris Hybrid,Peugeot E 208-electric,Fiat 500e (electric),Fiat 500,Fiat 500,Fiat 500 Open Top,

EUR for Vauxhall Corsa,Peugeot 208,Renault Clio Diesel,Seat Ibiza,Volkswagen Polo,Clio Winter Tyres,Clio Winter Tyres,Fiat Panda,Toyota Aygo,Ford Fiesta,Opel Corsa,

EUR for Alfa Romeo Junior-diesel,Opel Corsa-e,Mercedes Gle,4x4 Winter Tyres-diesel-4wd,E Tron Ev,Ix1 Drive 30,Maserati Grecale-4wd,Mercedes Benz Gle-diesel--4wd,Audi A8-diesel,Maserati Levante Winter-diesel-4wd,

EUR for Nissan Townstar Electric,Vw Crafter 15m3,Mercedes Sprinter 10m,Ford Transit Jumbo,Iveco Daily 12m3,Renault Trafic L2h1 7m³ O Similar,

EUR for Toyota Quest Manual, Volkswagen Polo Sedan T/line.,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.1 km from Rome Fiumicino Airport

27.8 km from Rome Ciampino Airport

Railway Stations

19.6 km from Roma Trastevere Station

20.1 km from Roma San Pietro Station

21 km from Roma Ostiense

Hotels

13.1 km from Sheraton Parco de' Medici Rome Hotel

22.1 km from Colonna Palace Hotel

27.8 km from Hotel Artis

Other Landmarks

22 km from Piazza Venezia

22.6 km from Piazza di Spagna

24.5 km from Appia Antica

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 41.79304 12.255079

Location Images

The Rental Desk

Guest Reviews

Total points： 7.4 / 10 Good

Vehicle condition: 1.4
Vehicle cleanliness: 1.5
Spaciousness: 1.7
Counter staff: 1.0
Pick-up location: 1.3
Drop-off location: 1.5
Pick-up time: over 60 mins
Drop-off time: 0-10 mins

A.Simcox
Rome
5.3 /10 Average
Reviewed: Sunday, March 15, 2026
Hertz wouldn’t rent to me. I contacted them ahead of time to see if they would accept my temporary license and they said they would. Upon arrival they told me they wouldn’t accept it and so they couldn’t rent to me. I ended up renting from a different company.
Read More >
Anonymous
Rome
5.3 /10 Average
Reviewed: Sunday, March 15, 2026
Second time I used Hertz and found the service below average and the amount of time for picking up car way too long.
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Raj M
Rome
5.7 /10 Average
Reviewed: Sunday, March 15, 2026
The car wasnt in the greatest shape. The pick up took inordinately long and had me visiting multiple desks! Also, I paid extra for a GPS system (that turned out to be inbuilt) in the car but had not been updated! It kept on misdirecting me and I had to use google maps on my phone
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Ed
Rome
7.7 /10 Good
Reviewed: Sunday, March 15, 2026
Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.
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G.Burns
Rome
9 /10 Excellent
Reviewed: Sunday, March 15, 2026
They added €130 onto total bill for fuel/refuelling cost which would be refunded if brought back full. Car was full but the return staff charged anyway as he ‘forgot’ to confirm that car was brought back full on electronic form. Only sorted because I pointed out the extra charge. It was obvious this ‘mistake’ happens a lot
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M.Barak
Rome
8.7 /10 Very good
Reviewed: Sunday, March 15, 2026
Waited for very long time at the counter. The person at the counter tried to cheat me several times: insurance, car type, price...
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Anonymous
Rome
2.7 /10 Poor
Reviewed: Sunday, March 15, 2026
Staff at counter was very rude at drop off. Staff at pickup were dismissive and not helpful. Forced car on us we did not want or book. They tried to up sell us to get what we had originally booked. Horrible hertz.
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Anonymous
Rome
5.7 /10 Average
Reviewed: Sunday, March 15, 2026
The car had PLENTY of dings and scratches, many of which I had to point out when picking the car up. They don't have unlimited mileage on our car rental, and we only found out about this after we picked up the car. When we returned the car, we had to wait about 40 minutes in line, thankfully we got to the airport early. We were happy to pay the charges, but when we received the receipt and asked our service person, they kept giving us vague answers that didn't make sense. We then went into the manager's office who then proceeded to say that in Italy, there are taxes on taxes. Okay? What does that mean? He wouldn't go on to explain any more. Just beware of hidden charges at Hertz, Dollar and the rest of the fleet, just another typical car rental shop that sends you hidden charges upon return of a vehicle.
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Z.Allon
Rome
6.7 /10 Average
Reviewed: Sunday, March 15, 2026
The car wasn’t very clean, with some noises here and the there.
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p.lounder
Rome
7.7 /10 Good
Reviewed: Sunday, March 15, 2026
Wait for picking up car was 2 1/2 hours It was busy but lacked systemisation.
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T.Cheung
Rome
4.7 /10 Average
Reviewed: Sunday, March 15, 2026
A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !
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H.Fry
Rome
7.3 /10 Good
Reviewed: Sunday, March 15, 2026
It was terrible picking up the car. When we arrived at 10pm with pregnant wife and 2 under 4 it made no difference and we were 26th in the queue with the car rental place closing at 12pm. How can they not see that they would need more than 2 staff working. People were going crazy. We ended up having to spent £550 to get a car!
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JT00187
Rome
8.3 /10 Very good
Reviewed: Sunday, March 15, 2026
It took a while to complete paperwork thus time. I’m not sure why as Zi am a Gold member and have rented from this office 4 times in the last 6 months. The car they finally gave me was not the category I rented and much larger than I wanted. I had to change it in the garage and had to wait again for a smaller car. All in all, it was a very long process to rent a car for a day.
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C.SHEN
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Good service and the staffs are very friendly!
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Anonymous
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Your system didn't inform Hertz about the last minute price reduction, so it took almost an hour to get the right price.
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Eudora Dan
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
The service was excellent.
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Jill Morrison
Rome
4 /10 Average
Reviewed: Sunday, March 15, 2026
Read More >
Edwiin Bright
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Hertz provides excellent service. They immediately replaced the vehicle according to our needs, and the vehicle condition was also very good!
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Claire Eugen
Rome
6 /10 Average
Reviewed: Sunday, March 15, 2026
Read More >
Clyde Zephaniah
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Consistently excellent: car condition, service attitude, and the staff even helped with luggage. Great!
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Larry Bryan
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Very good and convenient
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Tom Cotton
Rome
6 /10 Average
Reviewed: Sunday, March 15, 2026
Read More >
Gene Albert
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
The queue time was a bit long, but not unexpected. After checking my driver's license, the staff noticed the address was too long to fit, so they just roughly shortened it. The overall experience was still good.
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Bradley Jefferson
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
When picking up the car, we found its condition unsatisfactory, primarily due to high mileage. We expressed our concerns to the rental company and Hertz replaced it, which we appreciated. However, there was an issue with being forced to buy insurance at the store. Even though we had already purchased it on QEEQ, they insisted. This was frustrating.
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Rodney Raman
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
The procedures were clear, the process was smooth, and everything was great.
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Dylan Aldridge
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Queuing for car return took too long, everything else was fine
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Brandon Ivan
Rome
2 /10 Poor
Reviewed: Sunday, March 15, 2026
Read More >
Wordsworth Alcott
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.
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Everley Evan
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
I picked up the car at Rome Fiumicino Airport. The directions from the arrival hall to the second floor were very clear, and the counter service was quick. Self-pickup car, a brand new hybrid with only 21 kilometers. Returning the car outside Florence Airport was initially challenging as I had trouble finding it. After asking for directions, I finally found it. It wasn’t far, but the route was somewhat complex. Car return involved a simple inspection and some questions. Not sure if there will be any issues later since the pre-authorization is still pending.
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Barton Hart
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
International company, very quick pickup and drop-off
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Ina Attlee
Rome
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Jeff Cronin
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Very good, new car and excellent service.
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Wade Young
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.
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Blake Morton
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
Picking up the car had some minor issues, and dropping it off was difficult due to the location and the terrible weather.
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Meredith Flynn
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
There were a lot of people in line, waited for about an hour.
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Lambert Jennings
Rome
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Sigrid Luke
Rome
6 /10 Average
Reviewed: Sunday, March 15, 2026
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Coral Edward
Rome
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Emmanuel Field
Rome
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Christian Kingsley
Rome
4 /10 Average
Reviewed: Sunday, March 15, 2026
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Eve Walpole
Rome
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Vicky Donne
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Very satisfied
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Reg Moses
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Not crowded, no queues
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Darren Whit
Rome
6 /10 Average
Reviewed: Sunday, March 15, 2026
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Hilda Freeman
Rome
6 /10 Average
Reviewed: Sunday, March 15, 2026
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Hannah Laurie
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
The waiting time in line was too long... but the service attitude was great.
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Tina Robbins
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
With Hertz, there were quite a few people, but it was still manageable.
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Augustine Windsor
Rome
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Stacey
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Service is good
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Madeline Surrey
Rome
2 /10 Poor
Reviewed: Sunday, March 15, 2026
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Jennifer Wood
Rome
6 /10 Average
Reviewed: Sunday, March 15, 2026
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Prima Maltz
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
There are a lot of people, but you can take a number and wait instead of standing in line. Since I bought insurance in advance from home, they did not try to sell me more. The lady at the counter didn't speak English very well.
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Meredith Juliana
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
The process of borrowing and returning the car was quite fast.
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Maxwell Daniell
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Highly efficient
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Everley Burke
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
The staff at Hertz in Rome Airport were helpful, guiding and arranging a vehicle swap. Even though the originally reserved higher-class vehicle was not available, they provided us with a Peugeot 3008.
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Freda Mackintosh
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Wide range of car models.
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Norman Garcia
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
The counter staff were quite friendly, their English level was good, and they even personally assisted with the car pickup.
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Drew Berkeley
Rome
4 /10 Average
Reviewed: Sunday, March 15, 2026
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Nat Watt
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Very satisfied
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Wright Beaufort
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
I initially thought renting a car in Italy would be complicated. But Hertz made it very simple. When asked if I needed additional insurance, I declined and they didn’t push it further. Driving in Italian cities can be challenging as people drive fast and don’t follow rules. However, I enjoyed driving on Italian highways; everyone drives fast but follows the rules, similar to Northern Europe.
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Fanny Gibbon
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Pretty good
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Sandra Edison
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
Pretty good, customer service speaks English.
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Lyndon Hosea
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.
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Sarah Whyet
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Very good.
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Xaviera Eden
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Satisfactory
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Rupert Sophy
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Quick pickup process
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Alva Dupont
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Very satisfied
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Earl David
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
The service is acceptable, but the price is quite high—full insurance costs €45 per day.
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Faithe Peggy
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
Satisfied
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Aldrich Lloyd
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
Fairly satisfied, but there were some communication issues.
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Dawn Meredith
Rome
10 /10 Excellent
Reviewed: Sunday, March 15, 2026
Pretty good.
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Marico Wagner
Rome
8 /10 Very good
Reviewed: Sunday, March 15, 2026
The staff were friendly and patient in explaining everything in detail, always wearing a smile and did not try to sell any additional products.
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