Hertz, Rome Fiumicino Airport Car hire

3% OFF

Best price car hire
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Rome Fiumicino Airport Information, Car hire Instructions & Policies

Address

L. DA VINCI AP,ROME.,00054,IT

Telephone

+390665011553

Pick-up Instructions

The Hertz - Rome Fiumicino Airport car hire location is in terminal

You can walk to the counter of Hertz - Rome Fiumicino Airport car hire.

Rent a Car offices are located at the Domestic and International Arrival Halls, just follow the Rent a Car signs.

Drop-off Instructions

Please return the car to the parking lot by following the sign of Car Rental Return in the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 24.4 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in Italy

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 10/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 15/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 15/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 6/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Show More Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Switzerland Finland Ireland Norway Sweden	EUR 16 per rental

Corss border to Slovenia is only allowed in Ljubjana.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100-4000 for other car models.

EUR 1900 for E Fiat 500x,

EUR 1300 for Fiat Panda,Fiat Tipo,Seat Ibiza,Renault Clio,Smart For Two,Fiat 500,Toyota Yaris,500 Cabrio,

EUR 1500 for Peugeot 208,Renault Clio,Dacia Sandero Stepway,Clio Winter Tyres,Kia Picanto,Fiat 500,

EUR 1600 for Volkswagen Taigo,Renault Megane,Fiat 500l,Renault Captur,Seat Leon Sportstourer,Peugeot 2008 With Winter Tires,Volkswagen T-cross,E Fiat 500x,Sw Winter Tyres,Opel Insignia,Abarth 595 Turismo,

EUR 1900 for Ds Ds3 Crossback,Peugeot Expert 5m3,Nissan Townstar Electric,Ford Custom,Peugeot Expert,Transit Custom 83m3,Renault Scenic,Peugeot Partner,500 Cabrio Matic,Peugeot 107,Fiorino 335kg 25m3,

EUR 2000 for Citroen C4 X,Crossback E Tense,Renegade Plug In,Peugeot E 208-electric,Hr Hybrid,Peugeot 3008,Renault Scenic,Bmw 1 Series,Audi A4 Sw-diesel,Smart Eq Fortwo,595 K Hertz-hybrid,Co 01 Phev,Volvo Xc40,Audi Q3-diesel,Ford Galaxy,Insignia Grand Sport,

EUR 2200 for Volkswagen Caravelle,

EUR 2500 for Ford Custom Disabled-diesel-4wd,Renault Espace Auto 7 Places,Kia Carnival,Crafter 20m3 Bodywork,Renault Master 14m3,Volvo Xc60,Mercedes Sprinter 14m3,Iveco Daily 12m3,Iveco Daily Refrigerated,

EUR 3000 for Audi Q2-diesel,Opel Grandland,Iveco Daily 20m3,Fullsize Elite,Hilux Sw4 Trailblazer,Alfa Romeo Tonale,Maserati Ghibli-diesel,A6 Avant Winter-diesel,Fiat 500e-electric,Jolly Icon E,Transit Jumbo 143m3,A5 Sbk 4x4-diesel-4wd,Maserati Levante Winter-diesel-4wd,Daily 9 12m3,

EUR 3500 for BMW X1,

EUR 4000 for Model 3 Sr-electric,Polestar 2-electric,Land Rover Range Rover Sport,Q8 4x4 Winter-diesel--4wd,Benz Cls Winter-diesel--4wd,Mercedes C Class,Mercedes Glc Coupe-diesel-4wd,Model Y Lr,Mercedes Benz Gle-diesel--4wd,Tron S Sport-electric-4wd,Audi A8-diesel,

EUR 1600 for Volkswagen Taigo,

EUR 1600 for Renault Megane,

EUR 1600 for Fiat 500l,

EUR 2000 for Citroen C4 X,

EUR 1600 for Renault Captur,

EUR 2000 for Ds Ds3 Crossback,

EUR 1900 for Peugeot Expert 5m3,

EUR 1600 for Seat Leon Sportstourer,

EUR 1600 for Peugeot 2008 With Winter Tires,

EUR 1600 for Volkswagen T-cross,

EUR 3000 for Audi Q2-diesel,

EUR 2000 for Crossback E Tense,

EUR 2000 for Renegade Plug In,

EUR 1600 for Sw Winter Tyres,

EUR 2500 for Ford Custom Disabled-diesel-4wd,

EUR 1300 for Fiat Panda,

EUR 1500 for Peugeot 208,

EUR 1300 for Fiat Tipo,

EUR 1300 for Seat Ibiza,

EUR 1500 for Renault Clio,

EUR 1500 for Dacia Sandero Stepway,

EUR 1900 for Nissan Townstar Electric,

EUR 1900 for Ford Custom,

EUR 1300 for Renault Clio,

EUR 1500 for Clio Winter Tyres,

EUR 4000 for Model 3 Sr-electric,

EUR 3000 for Opel Grandland,

EUR 3000 for Iveco Daily 20m3,

EUR 2500 for Renault Espace Auto 7 Places,

EUR 4000 for Polestar 2-electric,

EUR 2500 for Kia Carnival,

EUR 3000 for Fullsize Elite,

EUR 2500 for Crafter 20m3 Bodywork,

EUR 3000 for Hilux Sw4 Trailblazer,

EUR 2000 for Peugeot E 208-electric,

EUR 1900 for Peugeot Expert,

EUR 2000 for Hr Hybrid,

EUR 2000 for Peugeot 3008,

EUR 3000 for Alfa Romeo Tonale,

EUR 2000 for Intermediate,

EUR 1900 for Transit Custom 83m3,

EUR 1900 for Renault Scenic,

EUR 2000 for BMW 1 Series,

EUR 1600 for Opel Insignia,

EUR 2000 for Jeep Compass,

EUR 2500 for Renault Master 14m3,

EUR 2000 for Audi A4 Sw-diesel,

EUR 3000 for Maserati Ghibli-diesel,

EUR 4000 for Land Rover Range Rover Sport,

EUR 4000 for Q8 4x4 Winter-diesel--4wd,

EUR 2000 for Ford Tourneo,

EUR 3000 for A6 Avant Winter-diesel,

EUR 4000 for Benz Cls Winter-diesel--4wd,

EUR 2000 for Smart Eq Fortwo,

EUR 1300 for Smart For Two,

EUR 1500 for Kia Picanto,

EUR 1900 for Peugeot Partner,

EUR 1900 for 500 Cabrio Matic,

EUR 1300 for Fiat 500,

EUR 1500 for Fiat 500,

EUR 3000 for Fiat 500e-electric,

EUR 2000 for 595 K Hertz-hybrid,

EUR 1600 for Abarth 595 Turismo,

EUR 1300 for Toyota Yaris,

EUR 1900 for Peugeot 107,

EUR 1900 for Fiorino 335kg 25m3,

EUR 3000 for Jolly Icon E,

EUR 1300 for 500 Cabrio,

EUR 4000 for Mercedes C Class,

EUR 3000 for 4x4 Winter Tyres,

EUR 2500 for Volvo Xc60,

EUR 4000 for Mercedes Glc Coupe-diesel-4wd,

EUR 3000 for Transit Jumbo 143m3,

EUR 2500 for Mercedes Sprinter 14m3,

EUR 2000 for Co 01 Phev,

EUR 2000 for Volvo xc40,

EUR 2000 for Audi Q3-diesel,

EUR 2500 for Iveco Daily 12m3,

EUR 2000 for Ford Galaxy,

EUR 3000 for A5 Sbk 4x4-diesel-4wd,

EUR 4000 for Model Y Lr,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3000 for Maserati Levante Winter-diesel-4wd,

EUR 2500 for Iveco Daily Refrigerated,

EUR 3000 for Daily 9 12m3,

Theft Insurance Excess differs by car model:

EUR 2000 for Fiat Panda,Fiat Tipo,Seat Ibiza,Renault Clio,Smart For Two,Fiat 500,Toyota Yaris,500 Cabrio,

EUR 2000 for Peugeot 208,Renault Clio,Dacia Sandero Stepway,Clio Winter Tyres,Kia Picanto,Fiat 500,

EUR 2300 for Volkswagen Taigo,Renault Megane,Fiat 500l,Renault Captur,Seat Leon Sportstourer,Peugeot 2008 With Winter Tires,Volkswagen T-cross,E Fiat 500x,Sw Winter Tyres,Opel Insignia,Abarth 595 Turismo,

EUR 2600 for Ds Ds3 Crossback,Peugeot Expert 5m3,Nissan Townstar Electric,Ford Custom,Peugeot Expert,Transit Custom 83m3,Renault Scenic,Peugeot Partner,500 Cabrio Matic,Peugeot 107,Fiorino 335kg 25m3,

EUR 2300 for Citroen C4 X,Crossback E Tense,Renegade Plug In,Peugeot E 208-electric,Hr Hybrid,Peugeot 3008,Renault Scenic,Bmw 1 Series,Audi A4 Sw-diesel,Smart Eq Fortwo,595 K Hertz-hybrid,Co 01 Phev,Volvo Xc40,Audi Q3-diesel,Ford Galaxy,Insignia Grand Sport,

EUR 2900 for Volkswagen Caravelle,

EUR 3000 for Ford Custom Disabled-diesel-4wd,Renault Espace Auto 7 Places,Kia Carnival,Crafter 20m3 Bodywork,Renault Master 14m3,Volvo Xc60,Mercedes Sprinter 14m3,Iveco Daily 12m3,Iveco Daily Refrigerated,

EUR 3600 for Audi Q2-diesel,Opel Grandland,Iveco Daily 20m3,Fullsize Elite,Hilux Sw4 Trailblazer,Alfa Romeo Tonale,Maserati Ghibli-diesel,A6 Avant Winter-diesel,Fiat 500e-electric,Jolly Icon E,Transit Jumbo 143m3,A5 Sbk 4x4-diesel-4wd,Maserati Levante Winter-diesel-4wd,Daily 9 12m3,

EUR 3600 for BMW X1,

EUR 2300 for Volkswagen Taigo,

EUR 2300 for Renault Megane,

EUR 2300 for Fiat 500l,

EUR 2300 for Citroen C4 X,

EUR 2300 for Renault Captur,

EUR 2600 for Ds Ds3 Crossback,

EUR 2600 for Peugeot Expert 5m3,

EUR 2300 for Seat Leon Sportstourer,

EUR 2300 for Peugeot 2008 With Winter Tires,

EUR 2300 for Volkswagen T-cross,

EUR 3600 for Audi Q2-diesel,

EUR 2600 for Crossback E Tense,

EUR 2600 for Renegade Plug In,

EUR 2300 for E Fiat 500x,

EUR 2300 for Sw Winter Tyres,

EUR 3000 for Ford Custom Disabled-diesel-4wd,

EUR 2000 for Fiat Panda,

EUR 2000 for Peugeot 208,

EUR 2000 for Fiat Tipo,

EUR 2000 for Seat Ibiza,

EUR 2000 for Renault Clio,

EUR 2000 for Dacia Sandero Stepway,

EUR 2000 for Nissan Townstar Electric,

EUR 2000 for Ford Custom,

EUR 2000 for Clio Winter Tyres,

EUR 4000 for Model 3 Sr-electric,

EUR 3600 for Opel Grandland,

EUR 3600 for Iveco Daily 20m3,

EUR 3000 for Renault Espace Auto 7 Places,

EUR 4000 for Polestar 2-electric,

EUR 3000 for Kia Carnival,

EUR 3600 for Fullsize Elite,

EUR 3000 for Crafter 20m3 Bodywork,

EUR 3600 for Hilux Sw4 Trailblazer,

EUR 2600 for Peugeot E 208-electric,

EUR 2000 for Peugeot Expert,

EUR 2600 for Hr Hybrid,

EUR 2600 for Peugeot 3008,

EUR 3600 for Alfa Romeo Tonale,

EUR 2600 for Intermediate,

EUR 2600 for Transit Custom 83m3,

EUR 2600 for Renault Scenic,

EUR 2600 for BMW 1 Series,

EUR 2300 for Opel Insignia,

EUR 2600 for Jeep Compass,

EUR 3000 for Renault Master 14m3,

EUR 2600 for Audi A4 Sw-diesel,

EUR 3600 for Maserati Ghibli-diesel,

EUR 4000 for Land Rover Range Rover Sport,

EUR 4000 for Q8 4x4 Winter-diesel--4wd,

EUR 2600 for Ford Tourneo,

EUR 3000 for A6 Avant Winter-diesel,

EUR 4000 for Benz Cls Winter-diesel--4wd,

EUR 2600 for Smart Eq Fortwo,

EUR 2000 for Smart For Two,

EUR 2000 for Kia Picanto,

EUR 2600 for Peugeot Partner,

EUR 2600 for 500 Cabrio Matic,

EUR 2000 for Fiat 500,

EUR 3600 for Fiat 500e-electric,

EUR 2600 for 595 K Hertz-hybrid,

EUR 2300 for Abarth 595 Turismo,

EUR 2000 for Toyota Yaris,

EUR 2600 for Peugeot 107,

EUR 2600 for Fiorino 335kg 25m3,

EUR 3600 for Jolly Icon E,

EUR 2000 for 500 Cabrio,

EUR 4000 for Mercedes C Class,

EUR 3000 for 4x4 Winter Tyres,

EUR 3000 for Volvo Xc60,

EUR 4000 for Mercedes Glc Coupe-diesel-4wd,

EUR 3600 for Transit Jumbo 143m3,

EUR 3000 for Mercedes Sprinter 14m3,

EUR 2600 for Co 01 Phev,

EUR 3000 for Volvo xc40,

EUR 2600 for Audi Q3-diesel,

EUR 3000 for Iveco Daily 12m3,

EUR 2600 for Ford Galaxy,

EUR 3000 for A5 Sbk 4x4-diesel-4wd,

EUR 4000 for Model Y Lr,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3600 for Maserati Levante Winter-diesel-4wd,

EUR 3000 for Iveco Daily Refrigerated,

EUR 3600 for Daily 9 12m3,

USD for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

Nearby Rome Fiumicino Airport

28.5 km from Rome Ciampino Airport

Railway Stations

19.9 km from Roma Trastevere Station

20.3 km from Roma San Pietro Station

21.4 km from Roma Ostiense

Hotels

13.7 km from Sheraton Parco de' Medici Rome Hotel

22.3 km from Colonna Palace Hotel

28.3 km from Hotel Artis

Other Landmarks

22.3 km from Piazza Venezia

22.8 km from Piazza Di Spagna

25.1 km from Appia Antica

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 41.799887 12.246238

Location Images

The Rental Desk

Guest Reviews

Total points： 7.3 / 10 Good

Vehicle condition: 1.8
Vehicle cleanliness: 1.9
Spaciousness: 2.0
Counter staff: 1.2
Pick-up location: 1.7
Drop-off location: 1.8
Pick-up time: over 60 mins
Drop-off time: 0-10 mins

A.Simcox
Rome
5.3 /10 Average
Reviewed: Thursday, January 30, 2025
Hertz wouldn’t rent to me. I contacted them ahead of time to see if they would accept my temporary license and they said they would. Upon arrival they told me they wouldn’t accept it and so they couldn’t rent to me. I ended up renting from a different company.
Read More >
Anonymous
Rome
5.3 /10 Average
Reviewed: Thursday, January 30, 2025
Second time I used Hertz and found the service below average and the amount of time for picking up car way too long.
Read More >
J.Bossu
Rome
7 /10 Good
Reviewed: Thursday, January 30, 2025
Aucune explication de la part de la dame au comptoir lors du retrait du véhicule et même remarque pour le personnel à la réception... On se sent un peu seul avec eux...
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Raj M
Rome
5.7 /10 Average
Reviewed: Thursday, January 30, 2025
The car wasnt in the greatest shape. The pick up took inordinately long and had me visiting multiple desks! Also, I paid extra for a GPS system (that turned out to be inbuilt) in the car but had not been updated! It kept on misdirecting me and I had to use google maps on my phone
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Ed
Rome
7.7 /10 Good
Reviewed: Thursday, January 30, 2025
Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.
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G.Burns
Rome
9 /10 Excellent
Reviewed: Thursday, January 30, 2025
They added €130 onto total bill for fuel/refuelling cost which would be refunded if brought back full. Car was full but the return staff charged anyway as he ‘forgot’ to confirm that car was brought back full on electronic form. Only sorted because I pointed out the extra charge. It was obvious this ‘mistake’ happens a lot
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M.Barak
Rome
8.7 /10 Very good
Reviewed: Thursday, January 30, 2025
Waited for very long time at the counter. The person at the counter tried to cheat me several times: insurance, car type, price...
Read More >
Anonymous
Rome
2.7 /10 Poor
Reviewed: Thursday, January 30, 2025
Staff at counter was very rude at drop off. Staff at pickup were dismissive and not helpful. Forced car on us we did not want or book. They tried to up sell us to get what we had originally booked. Horrible hertz.
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Anonymous
Rome
5.7 /10 Average
Reviewed: Thursday, January 30, 2025
The car had PLENTY of dings and scratches, many of which I had to point out when picking the car up. They don't have unlimited mileage on our car rental, and we only found out about this after we picked up the car. When we returned the car, we had to wait about 40 minutes in line, thankfully we got to the airport early. We were happy to pay the charges, but when we received the receipt and asked our service person, they kept giving us vague answers that didn't make sense. We then went into the manager's office who then proceeded to say that in Italy, there are taxes on taxes. Okay? What does that mean? He wouldn't go on to explain any more. Just beware of hidden charges at Hertz, Dollar and the rest of the fleet, just another typical car rental shop that sends you hidden charges upon return of a vehicle.
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Z.Allon
Rome
6.7 /10 Average
Reviewed: Thursday, January 30, 2025
The car wasn’t very clean, with some noises here and the there.
Read More >
p.lounder
Rome
7.7 /10 Good
Reviewed: Thursday, January 30, 2025
Wait for picking up car was 2 1/2 hours It was busy but lacked systemisation.
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T.Cheung
Rome
4.7 /10 Average
Reviewed: Thursday, January 30, 2025
A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !
Read More >
Serge
Rome
9 /10 Excellent
Reviewed: Thursday, January 30, 2025
Extra charges from card after booking is end.
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H.Fry
Rome
7.3 /10 Good
Reviewed: Thursday, January 30, 2025
It was terrible picking up the car. When we arrived at 10pm with pregnant wife and 2 under 4 it made no difference and we were 26th in the queue with the car rental place closing at 12pm. How can they not see that they would need more than 2 staff working. People were going crazy. We ended up having to spent £550 to get a car!
Read More >
JT00187
Rome
8.3 /10 Very good
Reviewed: Thursday, January 30, 2025
It took a while to complete paperwork thus time. I’m not sure why as Zi am a Gold member and have rented from this office 4 times in the last 6 months. The car they finally gave me was not the category I rented and much larger than I wanted. I had to change it in the garage and had to wait again for a smaller car. All in all, it was a very long process to rent a car for a day.
Read More >
C.SHEN
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Good service and the staffs are very friendly!
Read More >
Anonymous
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Your system didn't inform Hertz about the last minute price reduction, so it took almost an hour to get the right price.
Read More >
Eudora Dan
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The service was excellent.
Read More >
Jill Morrison
Rome
4 /10 Average
Reviewed: Thursday, January 30, 2025
The service attitude was average. They insisted we rent snow chains, which added 60 euros to the total cost. They scared us by saying we would be fined if caught by the police without them. When we wanted to store our luggage for a few hours when returning the car, they refused.
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Edwiin Bright
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Hertz provides excellent service. They immediately replaced the vehicle according to our needs, and the vehicle condition was also very good!
Read More >
Claire Eugen
Rome
6 /10 Average
Reviewed: Thursday, January 30, 2025
Extremely inefficient, it took almost an hour to get the car. They kept trying to upsell model upgrades and additional charges for swapping between two cars (we rented two cars). European and American customers seemed to go through much faster.
Read More >
Clyde Zephaniah
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Consistently excellent: car condition, service attitude, and the staff even helped with luggage. Great!
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Larry Bryan
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good and convenient
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Tom Cotton
Rome
6 /10 Average
Reviewed: Thursday, January 30, 2025
The parking location at the airport is on the top floor of a parking structure next to the terminal, which was hard to find. However, the environment inside was decent but the service was mediocre. I had already bought insurance online and they didn't ask much, probably due to the language barrier, they went ahead and added full insurance without my consent, costing me an extra 600 RMB. I tried to submit a complaint and get a refund from Hertz, but there was no resolution. Bad experience.
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Gene Albert
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The queue time was a bit long, but not unexpected. After checking my driver's license, the staff noticed the address was too long to fit, so they just roughly shortened it. The overall experience was still good.
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Bradley Jefferson
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
When picking up the car, we found its condition unsatisfactory, primarily due to high mileage. We expressed our concerns to the rental company and Hertz replaced it, which we appreciated. However, there was an issue with being forced to buy insurance at the store. Even though we had already purchased it on QEEQ, they insisted. This was frustrating.
Read More >
Rodney Raman
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The procedures were clear, the process was smooth, and everything was great.
Read More >
Dylan Aldridge
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Queuing for car return took too long, everything else was fine
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Brandon Ivan
Rome
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Received fines two months later, found many similar cases online
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Wordsworth Alcott
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.
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Everley Evan
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
I picked up the car at Rome Fiumicino Airport. The directions from the arrival hall to the second floor were very clear, and the counter service was quick. Self-pickup car, a brand new hybrid with only 21 kilometers. Returning the car outside Florence Airport was initially challenging as I had trouble finding it. After asking for directions, I finally found it. It wasn’t far, but the route was somewhat complex. Car return involved a simple inspection and some questions. Not sure if there will be any issues later since the pre-authorization is still pending.
Read More >
Barton Hart
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
International company, very quick pickup and drop-off
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Ina Attlee
Rome
2 /10 Poor
Reviewed: Thursday, January 30, 2025
The waiting time was extremely long. Each transaction took significantly longer compared to our experiences in other countries and companies. We rented 2 cars; they gave us one right away but said the other one hadn't arrived yet. After 40 minutes, they gave us the keys to a car that hadn't moved from the parking lot. It was a waste of time, taking a total of 3 hours from paperwork to departure.
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Jeff Cronin
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good, new car and excellent service.
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Wade Young
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.
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Blake Morton
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Picking up the car had some minor issues, and dropping it off was difficult due to the location and the terrible weather.
Read More >
Meredith Flynn
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
There were a lot of people in line, waited for about an hour.
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Lambert Jennings
Rome
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Received two charges of 31 euros each four months after returning home. I got a parking ticket in Sorrento, Italy, and paid it in cash on the spot. I suspect someone is stealing money. Be very careful when parking a rental car in Italy, they're desperate for money now.
Read More >
Sigrid Luke
Rome
6 /10 Average
Reviewed: Thursday, January 30, 2025
Had to communicate back and forth; the car model was not correct, and they couldn't provide the booked car in the end.
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Coral Edward
Rome
2 /10 Poor
Reviewed: Thursday, January 30, 2025
No cars available and charged me for insurance. I won't rent from them again even if it's cheap.
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Emmanuel Field
Rome
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Terrible service
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Christian Kingsley
Rome
4 /10 Average
Reviewed: Thursday, January 30, 2025
I had a 4 PM reservation to pick up the car. I arrived at the counter at 3:30 PM, but they made me wait in line with non-reserved customers. I didn't get the car until 6:30 PM.
Read More >
Eve Walpole
Rome
2 /10 Poor
Reviewed: Thursday, January 30, 2025
When returning the car, we were required to fill up the tank. After doing so, the fuel gauge still didn't show full, and they charged us without explanation. Fortunately, we noticed and went back to dispute it. We took the staff to the gas station, filled the tank again, and the gauge still showed one bar less, causing us to waste money on extra fuel, as the automatic machine didn't give change. Going back again for a refund wasted a lot of our time.
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Vicky Donne
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied
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Reg Moses
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Not crowded, no queues
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Darren Whit
Rome
6 /10 Average
Reviewed: Thursday, January 30, 2025
Hertz rental company has a cold attitude towards Chinese people, not as good as Avis! When picking up and returning the car, no one interacts with you much, and they don't even provide receipt documents. Moreover, they didn't inform me about DEF for the diesel car, causing me to worry for a long time and pay an extra 15 euros for AdBlue.
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Hilda Freeman
Rome
6 /10 Average
Reviewed: Thursday, January 30, 2025
Pick-up at the airport was very convenient, but the queue was slightly long. There were additional tax fees during drop-off which were not mentioned earlier.
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Hannah Laurie
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The waiting time in line was too long... but the service attitude was great.
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Tina Robbins
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
With Hertz, there were quite a few people, but it was still manageable.
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Augustine Windsor
Rome
2 /10 Poor
Reviewed: Thursday, January 30, 2025
The service attitude was very poor, and they couldn't solve the problem at all.
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Stacey
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Service is good
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Madeline Surrey
Rome
2 /10 Poor
Reviewed: Thursday, January 30, 2025
The staff were rude, seemed like they had an argument with someone earlier
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Jennifer Wood
Rome
6 /10 Average
Reviewed: Thursday, January 30, 2025
The first staff member was very dismissive, though the staff later were quite nice.
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Prima Maltz
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
There are a lot of people, but you can take a number and wait instead of standing in line. Since I bought insurance in advance from home, they did not try to sell me more. The lady at the counter didn't speak English very well.
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Marico Wagner
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The staff were friendly and patient in explaining everything in detail, always wearing a smile and did not try to sell any additional products.
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Meredith Juliana
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The process of borrowing and returning the car was quite fast.
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Maxwell Daniell
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Highly efficient
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Everley Burke
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The staff at Hertz in Rome Airport were helpful, guiding and arranging a vehicle swap. Even though the originally reserved higher-class vehicle was not available, they provided us with a Peugeot 3008.
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Freda Mackintosh
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Wide range of car models.
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Norman Garcia
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The counter staff were quite friendly, their English level was good, and they even personally assisted with the car pickup.
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Drew Berkeley
Rome
4 /10 Average
Reviewed: Thursday, January 30, 2025
Usually, if there are no similar vehicles available, other companies provide the same or a higher class car. Hertz replaced my Mercedes C-Class with an Audi Q3 and told me they were the same class, which was very unsatisfactory.
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Nat Watt
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied
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Wright Beaufort
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
I initially thought renting a car in Italy would be complicated. But Hertz made it very simple. When asked if I needed additional insurance, I declined and they didn’t push it further. Driving in Italian cities can be challenging as people drive fast and don’t follow rules. However, I enjoyed driving on Italian highways; everyone drives fast but follows the rules, similar to Northern Europe.
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Fanny Gibbon
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Pretty good
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Sandra Edison
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Pretty good, customer service speaks English.
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Lyndon Hosea
Rome
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.
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Sarah Whyet
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good.
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Xaviera Eden
Rome
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Satisfactory
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