The staff were friendly and helpful. When they found out we were going to visit the Manchester United club, they kindly recommended a nearby free parking spot.
The original car model was not provided, and the replacement was a smaller SUV. The salesperson deceitfully added super cover to the contract, despite my repeated insistence that I would not purchase the additional insurance.
The car was badly scored and dented and when I raised this with the Hertz staff member he said he knew and the vehicle had 36 items of damage listed. The pick up bus took over 30 minutes to pick us up from the airport and when I tried to call the Hertz number received an automated answer saying no one was available. When eventually we arrived at Manchester rental area the staff said they were sorry for the delay but had a member of staff off sick. Overall a very poor experience from Hertz which let down the Easyrental experience.
“Pick up was a nightmare. I was supposed to have a free extra driver but it never showed up on the bo”
About Hertz:6.7/10
Car was a work van but luckily some great staff at pick up point helped us
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