Not very satisfied

The phone response attitude was quite good.

This car rental company offers relatively large vehicles. I booked a Jeep Grand Cherokee, but received a TOYOTA 4RUNNER instead, which is also a large SUV. When renting a car, make sure to carefully check each price term, as they might quietly add insurance, which you need to remove.

The WORST rental car experience I have ever had! 1) Added an emergency road service with extra charges to my order without clear notification at the pickup. Finally ended up with USD 62 more than the original order! 2) The vehicle was a very old Hyundai Elantra (if not a Toyota, it should be a Hyundai Sonata)---poor conditions with high mileage (over 40 thousand miles). This is the worst rental car experience I have ever had! They added an emergency road service at pickup without clearly informing me, resulting in an additional charge of 62 USD. The car was supposed to be a Toyota Corolla, but it was an old Hyundai Elantra with high mileage and poor conditions. If it had to be a Hyundai, it should have been a Sonata, not an Elantra. I swear I will never choose Thrifty again.

Car poorly maintained... Blew tire, Old oil, low oil, smelled of smoke, no acceleration... lousy car maintenance.