It was okay. However, they didn't inform me in advance that the car was different from what I rented. Also, the screen couldn't sync the navigation, which was a bit inconvenient.

Originally booked vehicle was fine without an upgrade, but was misled by sales into an unnecessary upgrade. Sales also misled about fuel charges, road tolls, etc., and didn't install an automatic payment device. Very poor experience.

Long lines and few agents, waited for a long time. When it was finally my turn, they wanted to charge extra for a car with GPS because of the sound system. I refused and had to wait another 20 minutes for the manager. They first gave me a Prius, which I refused again, then the manager spent another 20 minutes to get me a Chrysler 300 with GPS.

Quick service due to few customers. The staff was friendly and even offered an upgrade.

Staff upgraded me as a thanks for loyalty of using that desk.