Acceptable

Communication in Chinese and English was poor, the service attitude was okay, but there was not enough information provided in advance.

Convenient and fast

I booked and paid online several days in advance, but the front desk couldn't find my reservation when I went to pick up the car. Although the rental company's customer service responded quickly, it didn't help, and I ended up having to pay double the deposit to get the car. Apart from that, everything was perfect.

Renting the car was very convenient. Just present your documents and driver's license at the airport counter to get the car. No extra verification needed. Then walk to the nearby parking lot to pick up the car. The car was relatively new, having only 20,000 km on it. However, it had many dents and scratches, which were all noted on the document. Therefore, returning the car was hassle-free. They did a quick check and it was fine. The fuel tank was full upon return, but later I noticed the document indicated three-quarters full. Not sure if it was circled by mistake, but the deposit was returned three days later with no extra charges. Overall, it was very convenient and the service was good.