Extremely satisfied. Just present your QEEQ order to the counter staff, who will record your international driving permit information, authorize the pre-authorization deposit, and provide necessary instructions. When picking up the car, note any existing dents or scratches, which the staff will also document. Once this is done, you can drive off. Returning the car to a different location was quick (as long as no new scratches were added). Since we were in a rush, we didn't wash the car, but weren't charged a cleaning fee. The pre-authorization deposit was refunded two days after returning to our home country. Thumbs up!

Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.

Satisfactory

The car pickup in Antalya was very troublesome. None of the three models agreed upon on the website were available! The staff acted like we either had to get a refund or just take the car. Their attitude was terrible! Also, dual-currency credit cards with a UnionPay logo couldn't be used; only single-currency cards like USD or Euro were accepted... The staff in Izmir were very friendly, guided us to the parking lot, took us to the departure hall, and returned our deposit instantly. They didn't even charge us for the highway fees!

Great service. Free vehicle upgrade. They provided a new car. The paperwork process was very easy. Returning the car took less than five minutes. The car was also very fuel-efficient. Praise.