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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4260938326
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4260938326
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It's impossible to file a complaint by yourself when renting through a third party. The third party

Reviewed: Mon, Jul 24, 2017
About AVIS: 2.0 /10
This is a scam company! At least the store at Rome train station in Italy is a scam! I booked an automatic car in advance and paid in full through the third party. When I arrived an hour late, they said there were no automatic cars left and gave me a manual one instead, claiming it's the same price for the same car group. I only asked for an additional driver but ended up being tricked into buying extra insurance! They made me sign saying that the price was for adding a driver! The car wasn't full of fuel when rented, and neither was it full when returned, yet they charged me for 30 liters of fuel! I refueled in the middle! I prepaid over three thousand through the third party, but eventually the final bill was over seven thousand! They said they upgraded the car model and charged more for it! I will never rent from this company again in my lifetime!

Relevant Reviews on AVIS Rome Termini Central Train Station

Penny DuBois

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Reviewed: Tue, Aug 27, 2019
About AVIS: 8.0 /10
Not crowded, normal procedures
About QEEQ: 8.0 /10

Enoch Dodd

View more >
Reviewed: Wed, Jul 10, 2019
“Rome-Florence-Dolomites-Venice”
About AVIS: 6.0 /10
It's okay.
About QEEQ: 10.0 /10

Julius Hughes

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Reviewed: Mon, Aug 28, 2017
“If you have good English, just go directly to the rental company!”
About AVIS: 6.0 /10
Complicated procedures, lots of people, extremely long wait time, and we rented a seven-seater but got a five-seater. It was so cramped! There was no way to fit our luggage.

Martha Orlando

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Reviewed: Fri, Jan 5, 2018
“From Rome to Venice to Milan to Pisa, and back to Rome.”
About AVIS: 2.0 /10
Despite having paid the full rental amount, I was told an hour late that the reserved vehicle was no longer available. They raised the price, forcing me to switch to a manual transmission car. Since all my travel plans were already set, I had no choice but to accept these unfair terms, which left a very bad impression.

Brook Horace

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Reviewed: Tue, Aug 11, 2015
About AVIS: 4.0 /10
Didn't clearly explain the additional insurance charges. The waiting time was very long.

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