Toronto-London-Toronto

Good

Did not handle car hold issues promptly, charged indiscriminately, disregarded customer interests, hard to find help on the phone, each call took over 10 minutes to get answered, encountered a lot of irresponsible people, very unlucky.

Budget is a good company. I booked a Ford Flex, but it wasn't available, so they upgraded me to a Chrysler 7-seater VAN. This car has a heavy chassis, strong power, good handling, and cold air conditioning! However, it does consume a lot of fuel, but considering the great experience, it was worth it. We drove from Toronto to Niagara Falls to Ottawa to Montreal and back to Toronto, and it was very enjoyable!

Very efficient. When asked for a driver's license, they mentioned that having a Canadian one was convenient. So there were no translation issues. All the contracts were displayed on the screen, and I just signed to agree. Found the car outside, the key was inside, and I got an inspection sheet as well. If there were no scratches, I didn't need to worry. At the exit gate, someone checked my documents and contract again.

Excellent service by all, except for woman upon returning the vehicle. Needed roadside assistance once, a very expedious and problem-free experience. Woman when returning vehicle was quite rude, definitly having an off-day.