This rental experience was very unsatisfactory compared to previous ones. Your company requires the renter to be the sole driver. If additional insurance is not purchased, my husband is not allowed to drive! I only used my name to pay for the car online, but I am not the driver! Therefore, I am very dissatisfied! Other companies such as National, Yesaway, and Chic Car Rent do not have such requirements or extra named driver fees. So, I will not rent from Europcar again in the future.

The counter of europcar is on international part of the airport. If you come from domestic flight, you need to change airport (2min walk)

Fairly new car but had already a lot of scratches. The car was situated in a dark location (we arrived after sunset) which made it difficult to see all defects.

Dislike: The condition of the vehicle was excellent. Very clean and low mileage. However, the waiting time for pick up was far too long. It was around 12 midnight and there were only 1 other customer in front of me. However we have waited more than 20 mins for the vehicle to arrive. Including the documentation process, the overall pick up time is up to 30 mins.

Like: Car worked fine, and was fairly new.
Dislike: There were some ants crawling around in the car around the dashboard area, but it was not too much of a problem.