From San Francisco along Highway 1 to Los Angeles, then Las Vegas, Yellowstone National Park, and fi

Due to a delayed flight, our car pickup time was changed. Customer service responded promptly and helped us reschedule the pickup time with the store. After landing, we followed the instructions and easily found the Avis pickup spot. There were few people in line, and the salesperson did not push any insurance. Overall, we were very satisfied.

The counter staff was very friendly. When I picked up the car and had questions, the on-site staff came to help immediately.

The service attitude was very poor and lacked patience.

Although people abroad might not care about car brands as much as Chinese do, we were joyful to book a Ford Edge, only to be informed upon arrival that we were given a Mitsubishi instead. After some negotiation, we finally got a Dodge, which somewhat impacted the overall experience. I think if we can select a Ford Edge during booking, why can't they reserve it in advance? If it's already booked, we should be notified ahead so we can choose something else. We booked in advance, but due to the car rental company's fault, we didn't get the planned vehicle. They didn't provide us with a car of equal value, but one that was much cheaper, which was really unsatisfactory.

Excellent service. Initially had some issues, but they were resolved well through communication.