Due to language barriers, the staff was noticeably impatient and kept pushing additional insurance and vehicle upgrades, despite my original rental including full insurance. This added to the overall cost. On the plus side, there was hardly a queue.

The elderly gentleman at Avis was very nice, but they often don't have the specified model. Upgrades cost extra. If it's not our fault the model isn't available, we might get a free upgrade depending on our attitude. Unfortunately, this time we paid more and got misled.

I rented a Ford Edge, but upon pickup, I was asked to switch to a BMW X5, which increased the cost to over $120 per day. Additionally, if you choose to pay at the store, you'll incur a nearly 50% non-package fee and be asked to add several types of insurance, making the final cost twice as high as what was listed on the rental site.

Avis provided a smooth and efficent service.

Booking was easy. Although i took out the insurance with QUEEQ but wasnt aware it only covered the driver andnot the passengers.

Got the Old car (Old model more than 7 year ago). The car doesn’t support any new infotainment system (ie. Apple Carplay, Andriod Auto) or bluetooth connection.