I reserved an EQA but it was unavailable. They offered two options: a free switch to Polestar 2 or an upgrade to EQB for an additional fee. I wanted to compare the cars first, but eventually had to pay extra. They provided a Shell charging card that couldn't be activated, so I had to go to the train station location to get a new one.

Europcar is a large company. On the day of pickup, there were quite a few people in line, but I got the car after waiting for about ten minutes.

Very satisfied, got an upgrade to an E-class.

First, they said there were no cars available and suggested an upgrade for an additional 29 euros per day, but ended up charging 110 euros for the last two days. The charge included an airport service fee, which was never mentioned.

After the accident in Füssen, the procedure to switch cars was a complete mess, causing a two-day delay in my plans.