Decent, matches local average standards.

I bought full insurance on Zuzuche, but when picking up the car from the rental company, they insisted I purchase another full insurance for 160 Euros. After negotiating, they said if I don't buy it, they would hold 2000 Euros on my credit card. I can understand pre-authorization and deposits when renting cars domestically, but it's normally unnecessary for renting abroad. They blatantly bullied Chinese customers. A German couple next to me only needed to verify their order information and sign their names to get their keys and collect their car, which was conveniently parked right at the entrance. On that day, it was raining in Iceland, and after we bought the insurance, they simply handed us the keys and told us to find our car in the parking lot ourselves. Normally, I could understand this procedure at airports, but comparing the two experiences was disheartening. Aren't German and Chinese customers both customers? This isn't just about the insurance scam; it's about the extra effort paid because of bad weather and still receiving subpar service.

The airport shuttle service was very convenient, but we were given a Fiat instead of the Volkswagen we reserved. The performance difference is significant. We hope that in the future, the car we reserve will be the car we get.

The paperwork took too long

The driver was rude. The instructions were unclear and the hoops we had to go through for the car did not make up for the cheaper price. I will not rent from them again.