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Search for Routes Car Hire in Chicago

Avoid Routes at O'Hare at all costs

Reviewed: Thu, May 30, 2019
About Routes: 7.3 /10
Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.
About QEEQ: 10.0 /10
Kia Rio image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Economy | Kia Rio or similar

Relevant Reviews on Routes Chicago Airport

Barret Sander

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Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Wed, Apr 17, 2019
About Routes: 2.0 /10

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sun, Sep 8, 2019
“Repeat customer when and wherever I travel.”
About Routes: 8.7 /10
The customers are traveling and need the aide of automatic doors when handling luggage.
About QEEQ: 10.0 /10
It's always easy to book on this site. I wish there were more coupons offered.

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Intermediate | Toyota Corolla or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sun, Jun 30, 2019
“it was okay, but I would go with another, more known company.”
About Routes: 8.7 /10
It was not immediately known that the pickup counter was away from the other airport car pickups which elongated our pickup experience. It was also not known that a 3rd party insurance would be required and costing us more money.
About QEEQ: 7.0 /10

m.soroka

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Economy | Kia Rio or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Apr 9, 2019
“If you want to spend at least an hour waiting to get to the Route Car Rental Location, choose us”
About Routes: 5.7 /10
It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.

K.MARCHMAN

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Compact SUV | Kia Sportage or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sun, Sep 23, 2018
“Excellent”
About Routes: 9.8 /10
Like: aLL the way around it was a good experience
Dislike: ?

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