Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.
My girlfriend and I were traveling together but staying at different locations. We came in on the same flight and were leaving on the same flight. For some reason when booking my car my pickup was later and my return was much earlier. When I was telling this to the wonderful woman at the counter she went to the trouble to look at my reservations and was able to switch to the same times as my girlfriend's times at no extra cost and there was even a car ready for me right then and there. She didn't have to do that. She could have let me sit there until my time. Thank you, thank you, thank you.
Easy process. They tried to give me a different type of vehicle saying they did not have any available but then found keys to the type i had requested originally. The vehicle was missing an antenna and the interior roof was dirty.
The staff was fast and ready to help.
About QEEQ:10.0/10
Cheapest prices around. I've used Easyrentcars several times and have not been disappointed.
Arrived around 7:00PM on a Saturday. The gentleman at the counter was very friendly and helpful, but kept getting distracted by phone calls because he was the only one at the counter. When we finished our check-in, he ran all the way through the lot to pull our car up. I could tell that he felt badly that it took so long - not his fault. Excellent service on his part.
“Your location is not at the airport as the other car rental place. I was told you are working on it”
About Routes:8.7/10
Staff is polite and respectful. Although, I could see that the staff was buzy, they kept a smile. They worked as a team. Good job on the staff
About QEEQ:10.0/10
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