I rented a car in Nice, traveled to Monaco, Cannes, Marseille, Provence, Avignon, Lyon, Fontaineblea

Excellent service

The wait time was very long, the service efficiency was poor, they kept trying to upsell other car types and insurance. They didn't even carefully check our order. We requested an automatic car but were given a manual one! Staff at the location were unfamiliar with the car's features, and the GPS was extremely difficult to use and essentially useless!

Surprisingly there was a long queue and the staff were doing their best but also were helping each other with issues so waiting times exceeded expectations. I assume though it was a one off thing. The car was parked horribly. There was no space to open the door not to mention the distance to the next parked car was maybe 20cm. I had to get in the car from the back seat and crawl to the driver seat ! I hope this won't happen again. I will yet try Europcar again.

Excellent service at the desk during pick up. Gave good tips for our trip.

Like: Efficient and polite staff; vehicle is new and in excellent condition
Dislike: It would be much better for the contract printed in bilingual, i.e. French and English as we are unable to understand French. Confusion may offer due to communication problems.