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Live chat Email us Service Code: 1113185158
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terrible location if youre not coming from the airport in the shuttle. no clear signage of address

Reviewed: Thu, May 30, 2019
About Routes: 6.3 /10
The location was under construction. The gates were locked so I had to go around them and climb through the construction site. This was my first time at this location. it did NOT look like a rental agency. I dropped it off at night. Felt I left it in an insecure place - outside the fence. Then I climbed the embankment to walk over to the key drop off. Everything was dark. Good thing I knew where to look and that a friend was close by.
About QEEQ: 8.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Ottawa Airport

S.Mornix

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Special | Mystery compact car or similar
Reviewed: Fri, Jul 29, 2022
“Staff with great smiles and conversation provide amazing service!”
About Routes: 9.0 /10
I was late arriving for my shuttle, it was quickly rectified and someone was there in 5 minutes. I had a wonderful talk with the lady working at the desk when I arrived. She was fabulous and I enjoyed my time spent there.
About QEEQ: 10.0 /10
The entire experience was phenomenal! Can't wait to use your company again the next time I travel that way.

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Intermediate | Nissan Sentra or similar
Reviewed: Wed, Aug 5, 2020
About Routes: 6.0 /10
I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.
About QEEQ: 7.0 /10
Information missing: pick up place in case we missed the shuttle or we use our own transport To have another driver, we have to add 10$/day.

M.Hart

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Economy | Kia Rio or similar
Reviewed: Sat, Aug 10, 2019
“Car missing black casing left outside mirror (but mirror functional), left back tire @ 20lbs!”
About Routes: 9.3 /10
Recommend checking tire pressure as this is a key for safety. Driver to and from YOW was excellent.
About QEEQ: 8.0 /10

B.Bancken

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Economy | Kia Rio or similar
Reviewed: Wed, Jun 19, 2019
“Excellent”
About Routes: 9.3 /10
The people at the Routes office went above and beyond for me. When I got to the airport I realized I had forgot my iPad in my rental car. They lady at the counter and phone was very patient and the shuttle driver made an extra trip to bring it to me. He wasn’t even going to take a tip for his trouble until I insisted.
About QEEQ: 10.0 /10

L.Salzl

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Economy | Kia Rio or similar
Reviewed: Wed, Aug 22, 2018
“Would Rent again for sure”
About Routes: 10.0 /10
Like: Great experience from booking to dropping off. friendly staff and quick pick up from airport!
Dislike: cant think of a darn thing

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