The store is easy to find and the staff are friendly. The car was clean and satisfactory, but the provided vehicle did not match the reservation and there was no explanation for it.
At the counter, the staff had an indifferent attitude and didn't clearly explain the payment details. After receiving the vehicle, we found problems that made it unusable. When we went back to the counter, they replaced it with a Mercedes but didn't specify how much extra we would need to pay. There was no response from the rental company. Since our hotels were already booked, we reluctantly took the replacement car and quickly set off!
Renting from AVIS in Germany was straightforward. They didn’t ask for a notarized driver’s license, and the car was in excellent condition, with only 1600 KM on it. I'm satisfied with the service.
The entire process was very fast, taking less than five minutes to complete all the formalities. After handing over the keys, the staff pointed out the location of the parking lot on a map, and we went to pick up the car ourselves. It was very convenient.
About QEEQ:10.0/10
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