Small dent, huge charge

It's okay.

As expected from a global chain, the service was excellent, even though the prices might be slightly higher. Generally, rental companies try to sell insurance because their staff gets high commissions from it. They often pretend not to understand when you decline insurance and sneakily include it in the contract. These contracts are several pages long, and if you don't notice and sign it, the insurance charges will be deducted from your credit card. Since your credit card has a deposit frozen at the start, you usually only notice this after returning home. However, this company was different. When I showed them the QEEQ order indicating I didn't need insurance, they briefly discussed the potential risks but still processed my rental without additional insurance. They clearly explained each fee from the deposit. It's indeed commendable.

The attitude was very average. Even though we had made a reservation in advance, when we arrived, we had to take a number while others who came later didn't. Too many additional charges that weren't disclosed beforehand. For example, adding an additional driver cost 6 or 7 euros, which wasn't mentioned. The person at the front desk should have at least informed us. The deposit was too high without any justification. They required a 2000 euro deposit while other places only asked for a few hundred euros, which was shocking. Overall, a very bad experience.

Car was clean, staff very friendly, but I spent approx 40 mins in a queue (I had 3 clients before me)...one counter..

Like: Great car