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1. The counter staff was not particularly friendly and seemed somewhat arrogant towards Chinese tourists, possibly due to previous negative experiences with other tourists. 2. The return inspection was extremely thorough, with three rounds outside, three rounds inside, using hands and lights, but no damage was found. Possibly because: firstly, we took great care during use, avoiding bumps; secondly, we spent around 1000 local currency (about 60 RMB) to clean the car before returning it; thirdly, the car was not cleaned when we picked it up, it even had bird droppings, and the staff wanted to return it based on the previously marked damage list, but we insisted on rechecking and found at least three traces, which we recorded to avoid issues during return. 3. Conflicts arise from cultural differences, but mutual understanding is key, even with overseas car rentals. We respect others, and they will respect us. I personally think that those who don't purchase full insurance are checked more thoroughly because, in the logic of the locals: 'If you don't buy full insurance and there's hidden damage, how can I know? Therefore, I must be more meticulous in my inspection.' This is understandable and possibly due to previous distrust caused by dishonest renters.

The staff's attitude was average. We had to drive to the company to get the green book for crossing the border. Why couldn't we get it at the airport rental location?

Belgrade Airport branch. Arrived an hour late for an 8 AM pickup, but it wasn't an issue. The overall process was smooth. They offered me an upgrade from Polo to Golf twice for an additional fee. I politely declined, and they ended up offering a free upgrade, which I gladly accepted. When returning the car at 9 PM, the return window was closed, but there were staff available in the Europcar area of the parking lot to assist.

The staff at the outdoor pick-up location seemed a bit inattentive. During my first pick-up, they forgot to give me the vehicle registration. When I returned to the airport, they claimed I lost it and asked me to pay a 186 euro fee for the loss. As it was impossible to determine who was at fault, I had to pay the fee. They then gave me a replacement car and claimed they had already given me the keys, but later I found out the keys were still with the same staff member. Overall, the staff at the pick-up location were subpar, making it an unpleasant car rental experience.

This time we got new four-wheel-drive cars and the return process was not as strict as before. Overall, very satisfied.