Belgrade Novi Sad Subotica Terrifying Onik Uzice Belgrade

The van was specific to my requirement when doing the search

The search and filter option is excellent

Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.

Our flight was delayed, but the staff waited for us. Their English was excellent, making communication easy.

First, during car pick-up, the time was very tight and customers were not given enough time to inspect the car's condition, including any pre-existing exterior damage. Second, during car return, they inspect the car with an overly critical attitude, even penalizing for tiny scratches less than a centimeter long. Third, during car return, the company does not accept photos taken at the time of pick-up as evidence of existing damage, which is clearly unfair. Fourth, the company has a bizarre and unreasonable policy: the inspection done in the presence of the customer during return is not final; it gets re-inspected after cleaning, and that is considered the final judgment. I didn’t rate it one star but gave it two stars because their service attitude is still somewhat acceptable and there is room for negotiation.

1. They ignore you if you don't speak English, even with a reservation. 2. They forcefully upsell insurance, not allowing you to see the contract until you sign and pay, which they use to justify the insurance push.