Very satisfied, had a great self-driving experience.

Initially, they gave me a car larger than the one I booked (I reserved a 7-seater SUV). I was about to accept it, but it felt too big to drive comfortably. I went back to explain my concerns, and the staff was very nice and accommodating. They persisted and eventually found the model I wanted.

The service at the San Francisco pick-up location was mediocre.

I told the rental company not to add any extra services, but they still upgraded the vehicle and added roadside assistance. I signed without checking closely and ended up with a lot of additional charges.

No Chinese service. They told us there were no cars available and asked us to upgrade for an additional fee. We had originally booked a Ford Edge for four people but were told there were no cars available upon arrival. They didn't even let us check the garage and demanded $530 more to upgrade to a Ford Explorer. Being unfamiliar with the area, we had no choice but to pay. Please, help us get this fee refunded.