Pickup and drop-off were both quick and convenient.

In Australia, Tasmania does not include accident insurance. I rented a Nissan X-Trail, but they gave me a Hyundai.

There were long lines, and it took an hour to get the car. There were four staff members available, but some took a long time to serve each customer. The car was freshly washed and clean. Returning the car was quick as they only checked the fuel level. The brakes made a strange noise on the second day, which affected our mood a bit. We later had someone check it and they said it wasn't a big issue. For longer trips, it might be better to rent an SUV for peace of mind.

The Hertz service was excellent, very detailed and attentive. The staff in Melbourne recommended additional services based on my situation, such as upgrading the car for $5 a day or prepaying for toll roads. These services depend on personal preference though.

Almost brand new car, very impressed, smooth rental process slightly slowed by small IT issues at pick up