Hertz, Melbourne Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Melbourne Information, Car hire Instructions & Policies

Address

SHOP 3/8 FRANKLIN ST,MELBOURNE,VI,3000,AU

Telephone

+61396598890

Pick-up Instructions

Located at Verve Apartments G floor, Franklin st side.

Drop-off Instructions

Return car park at Franklin St, next to restaurant Captain Melville. Please follow the Hertz/Dollar/Thrifty signs at the entrance. Don't enter to the other car park entrance.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:30 -17:00	07:30 -17:00	08:00 -16:00	08:00 -16:00	07:30 -17:00	07:30 -17:00	07:30 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 99 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Jeep Liberty

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 19/day

Additional driver

Note that all drivers must provide their valid documentation.

USD 5.50/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 22/day

capped at AUD 88

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 22/day

capped at AUD 88

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 22/day

capped at AUD 88

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, Kangaroo Island, Churchill Island, Mornington Island

Customer can take the vehicle on a Ferry to Kangaroo Island. Any damage happens to vehicle while the car is on a ferry, customer is fully responsible up to the full value of the car. *If you rent a car in Western Australia, you are not allowed to drive out of this state.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Gove Peninsula, Tasmania, North Stradbroke Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.There is no insurance cover in Bruny Island. Hertz will allow Customers to take the vehicle to Bruny Island, however they will be liable for any damage to the vehicle up to the Accident Damage Excess (ADE) amount per incident. Please refer to the Hertz Australia T&C’s for full details *If you rent a car in Western Australia, you are not allowed to drive out of this state.

Must-not:

Taking rental cars to following islands is not allowed：
Magnetic Island, Groote Eylandt, Rottnest Island, Tiwi Island, Fraser Island, Moreton Island, South Stradbroke Island, Mariah Island, Hamilton Island, Hayman Island, DayDream Island, Griffiths Island, Barnard Islands, Long Island, Prince of Wales Island, Entrance Island, Horn Island, Hammond Island, Barrow Island, Great Keppel Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 7000-8700 for other car models.

AUD 5500 for Audi A1,

AUD 5500 for Toyota Corolla,

AUD 5500 for Toyota Auris Hybrid,

AUD 5500 for Volkswagen Taigo,

AUD 5500 for Compact,

AUD 5500 for Suzuki Vitara,

AUD 6001 for Kia Stonic,

AUD 6001 for Q4 6 Pallet Gates Dropsides,

AUD 6001 for Cubic Metre Van,

AUD for Fiat Doblo Cargo 3.5m³ O Similar,

AUD for Peugeot Expert 5m3,

AUD for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for B5 Volkswagen Golf Gti,

AUD for Toyota Yaris Aut.,

AUD for Toyota Yaris,

AUD for Peugeot 208,

AUD 5500 for Toyota Yaris,

AUD for Cubic Metre Van,

AUD for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for BMW 3 Series,

AUD 5500 for Bmw 3er Limousine,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Hyundai Tucson,

AUD 6001 for Mitsubishi Pajero Sport,

AUD for Volvo Xc60,

AUD 6001 for Van W Lift,

AUD for Fiat Ducato,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for O Dual Cab,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang GT,

AUD 5500 for Renault Espace Auto 7 Places,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD for T6 14 Pallet Curtainsider Lift,

AUD 6001 for K6 22 Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Benz V Class,

AUD 5500 for Hilux Sw4 Trailblazer,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Hr Hybrid,

AUD 5500 for Toyota C-HR,

AUD 5500 for Mg Hs,

AUD 5500 for Kia Sportage,

AUD for Tray With Gates-diesel,

AUD 6001 for Renault Master,

AUD 6001 for Hilux Ute,

AUD 6001 for N Toyota Hilux Xcab Ute,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for BMW 1 Series,

AUD 6001 for Audi Q5 Inc,

AUD for A6 10 Pallet Curtainsider Lift,

AUD 7900 for Audi Sq5 Inc--4wd,

AUD for Mover 2 Axle,

AUD for S4 49 Cubic Meter Van,

AUD for Peugeot Partner,

AUD for 25 Seat Bus,

AUD for Toyota Corolla,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD for B4 36 Cubic Metre Truck Lift,

AUD for 4wd Toyota Landcruiser,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Toyota Hiace,

AUD 5500 for Audi A6,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD for D4 12 Pallet Curtainsider,

AUD 6001 for I6 10.5 Cubic Metre Van,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Skoda Scala,

AUD for E4 12 Pallet Tray With Gate,

AUD 6001 for I4 9 Cubic Metre Van,

AUD for Mercedes Vito L1h1 5m³ O Similar,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Nissan Caravan,

AUD for Volkswagen Passat Variant,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for F6 43 Cubic Metre Van Lift,

AUD 6001 for Equipped Toyota Prado--4wd,

AUD 7000 for E6 Mine Equip 12 Pallet Tray,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for G6 Mine Equip Dual Cab 3t Tray,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for X6 Mine Equip 4t Tray Dual Cab,

AUD 6001 for Y2 Mine Equipped Dual Cab Tray,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for 12 Seat Bus,

AUD 6001 for 4wd 12 Seater--4wd,

AUD for Citroen C4 Grand Picasso,

AUD 6001 for Special,

Theft Insurance Excess differs by car model:

AUD 6900 for other car models.

AUD 5500 for Audi A1,

AUD 5500 for Toyota Corolla,

AUD 5500 for Toyota Auris Hybrid,

AUD 5500 for Volkswagen Taigo,

AUD 5500 for Compact,

AUD 5500 for Suzuki Vitara,

AUD 6001 for Kia Stonic,

AUD 6001 for Q4 6 Pallet Gates Dropsides,

AUD 6001 for Cubic Metre Van,

AUD for Fiat Doblo Cargo 3.5m³ O Similar,

AUD for Peugeot Expert 5m3,

AUD for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for B5 Volkswagen Golf Gti,

AUD for Toyota Yaris Aut.,

AUD for Toyota Yaris,

AUD for Peugeot 208,

AUD 5500 for Toyota Yaris,

AUD for Cubic Metre Van,

AUD for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for BMW 3 Series,

AUD 5500 for Bmw 3er Limousine,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Hyundai Tucson,

AUD 6001 for Mitsubishi Pajero Sport,

AUD for Volvo Xc60,

AUD 6001 for Van W Lift,

AUD for Fiat Ducato,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for O Dual Cab,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang GT,

AUD 5500 for Renault Espace Auto 7 Places,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD for T6 14 Pallet Curtainsider Lift,

AUD 6001 for K6 22 Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Benz V Class,

AUD 5500 for Hilux Sw4 Trailblazer,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Hr Hybrid,

AUD 5500 for Toyota C-HR,

AUD 5500 for Mg Hs,

AUD 5500 for Kia Sportage,

AUD for Tray With Gates-diesel,

AUD 6001 for Renault Master,

AUD 6001 for Hilux Ute,

AUD 6001 for N Toyota Hilux Xcab Ute,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for BMW 1 Series,

AUD 6001 for Audi Q5 Inc,

AUD for A6 10 Pallet Curtainsider Lift,

AUD 7900 for Audi Sq5 Inc--4wd,

AUD for Mover 2 Axle,

AUD for S4 49 Cubic Meter Van,

AUD for Peugeot Partner,

AUD for 25 Seat Bus,

AUD for Toyota Corolla,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD for B4 36 Cubic Metre Truck Lift,

AUD for 4wd Toyota Landcruiser,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Toyota Hiace,

AUD 5500 for Audi A6,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD for D4 12 Pallet Curtainsider,

AUD 6001 for I6 10.5 Cubic Metre Van,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Skoda Scala,

AUD for E4 12 Pallet Tray With Gate,

AUD 6001 for I4 9 Cubic Metre Van,

AUD for Mercedes Vito L1h1 5m³ O Similar,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Nissan Caravan,

AUD for Volkswagen Passat Variant,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for F6 43 Cubic Metre Van Lift,

AUD 6001 for Equipped Toyota Prado--4wd,

AUD 7000 for E6 Mine Equip 12 Pallet Tray,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for G6 Mine Equip Dual Cab 3t Tray,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for X6 Mine Equip 4t Tray Dual Cab,

AUD 6001 for Y2 Mine Equipped Dual Cab Tray,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for 12 Seat Bus,

AUD 6001 for 4wd 12 Seater--4wd,

AUD for Citroen C4 Grand Picasso,

AUD 6001 for Special,

Third Party Liability Insurance Excess differs by car model:

AUD 6900 for other car models.

AUD 5500 for Audi A1,

AUD 5500 for Toyota Corolla,

AUD 5500 for Toyota Auris Hybrid,

AUD 5500 for Volkswagen Taigo,

AUD 5500 for Compact,

AUD 5500 for Suzuki Vitara,

AUD 6001 for Kia Stonic,

AUD 6001 for Q4 6 Pallet Gates Dropsides,

AUD 6001 for Cubic Metre Van,

AUD for Fiat Doblo Cargo 3.5m³ O Similar,

AUD for Peugeot Expert 5m3,

AUD for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for B5 Volkswagen Golf Gti,

AUD for Toyota Yaris Aut.,

AUD for Toyota Yaris,

AUD for Peugeot 208,

AUD 5500 for Toyota Yaris,

AUD for Cubic Metre Van,

AUD for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for BMW 3 Series,

AUD 5500 for Bmw 3er Limousine,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Hyundai Tucson,

AUD 6001 for Mitsubishi Pajero Sport,

AUD for Volvo Xc60,

AUD 6001 for Van W Lift,

AUD for Fiat Ducato,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for O Dual Cab,

AUD for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang GT,

AUD 5500 for Renault Espace Auto 7 Places,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD for T6 14 Pallet Curtainsider Lift,

AUD 6001 for K6 22 Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Benz V Class,

AUD 5500 for Hilux Sw4 Trailblazer,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Hr Hybrid,

AUD 5500 for Toyota C-HR,

AUD 5500 for Mg Hs,

AUD 5500 for Kia Sportage,

AUD for Tray With Gates-diesel,

AUD 6001 for Renault Master,

AUD 6001 for Hilux Ute,

AUD 6001 for N Toyota Hilux Xcab Ute,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for BMW 1 Series,

AUD 6001 for Audi Q5 Inc,

AUD for A6 10 Pallet Curtainsider Lift,

AUD 7900 for Audi Sq5 Inc--4wd,

AUD for Mover 2 Axle,

AUD for S4 49 Cubic Meter Van,

AUD for Peugeot Partner,

AUD for 25 Seat Bus,

AUD for Toyota Corolla,

AUD for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD for B4 36 Cubic Metre Truck Lift,

AUD for 4wd Toyota Landcruiser,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Toyota Hiace,

AUD 5500 for Audi A6,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD for D4 12 Pallet Curtainsider,

AUD 6001 for I6 10.5 Cubic Metre Van,

AUD 6001 for Polestar 2,

AUD for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Skoda Scala,

AUD for E4 12 Pallet Tray With Gate,

AUD 6001 for I4 9 Cubic Metre Van,

AUD for Mercedes Vito L1h1 5m³ O Similar,

AUD for Iveco Daily 12m3,

AUD for Dual Cab-4wd,

AUD for Nissan Caravan,

AUD for Volkswagen Passat Variant,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for F6 43 Cubic Metre Van Lift,

AUD 6001 for Equipped Toyota Prado--4wd,

AUD 7000 for E6 Mine Equip 12 Pallet Tray,

AUD for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for G6 Mine Equip Dual Cab 3t Tray,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for X6 Mine Equip 4t Tray Dual Cab,

AUD 6001 for Y2 Mine Equipped Dual Cab Tray,

AUD 7000 for 25 Seat Bus-diesel,

AUD for Special,

AUD 6001 for 12 Seat Bus,

AUD 6001 for 4wd 12 Seater--4wd,

AUD for Citroen C4 Grand Picasso,

AUD 6001 for Special,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.1 km from Melbourne City Heliport

10.7 km from Essendon Airport

18.7 km from Melbourne Airport

Railway Stations

0.7 km from Flagstaff Train Station

1.1 km from Parliament Train Station

1.2 km from Flinders Street Station

Hotels

Nearby v Apartment

Nearby Modern 9 Verve Boutique Apartment

Nearby Milano Serviced Apartments

Other Landmarks

1.2 km from Federation Square

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -37.807431 144.96244

Location Images

Return Sign

Guest Reviews

Total points： 8.2 / 10 Very good

Vehicle condition: 0.4
Vehicle cleanliness: 0.4
Spaciousness: 0.4
Counter staff: 0.4
Pick-up location: 0.4
Drop-off location: 0.4
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

B.Boyd
Melbourne
8.2 /10 Very good
Reviewed: Thursday, January 30, 2025
Like: Nice and Friendly Team and Great Location. Drop off is a breeze!!!
Dislike: Whilst drop off was painless, the pick up was time consuming compared to what I'm used to at other rentals. The amount of up selling the sales guy and his manager tried to do was sort of funny at the start but started to get a bit much and made me uncomfortable. Not only off putting in the end but time consuming. I actually spent money on insurance I would not have because of the constant up selling tbh. So I question were they nice or were they just nice to try to make more money!!??
Read More >
Anonymous
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Service of Hertz Melbourne was excellent ! They're really helpful to guide us on the step by step process to pick up & drop off the car.
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S.Shah
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
It was easy all the way.
Read More >
cmchou
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
I'd like to recommend Hertz counter staff who was in charge of the Oct 11 afternoon in Avalon airport. He was very nice to us and helped me a lot. I need to give him a 5-start rating.
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N.Wrobel
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Almost brand new car, very impressed, smooth rental process slightly slowed by small IT issues at pick up
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M.Pritchard
Melbourne
9 /10 Excellent
Reviewed: Thursday, January 30, 2025
Customer reception was a little dodgy. I was pressured to pay for an upgrade. The company didn't actually have the compact vehicle I had booked, but did not disclose this. I persevered with my booked smaller vehicle and the company rep had to admit that they could only supply a larger vehicle (for no extra cost). The vehicle also had some cosmetic damage that was not disclosed. I had to take my own photos to prove to Hertz that the vehicle had some damage that their own pre-rental inspection did not show.
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Laurel Ellis
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
Although I had some reservations about HERTZ pushing me to upgrade the car, to be fair, their service was still pretty good. The wait time in line wasn't long, and while communicating in English wasn't as convenient as in Chinese, I couldn't expect too much while abroad. At pickup, the staff informed me that my reserved Corolla wasn't available and suggested I upgrade to an Audi Q5 by paying extra. I thought it was an additional 18 AUD per day, so I accepted. Later, I found out it was actually 45 AUD per day, totaling 180 AUD for the 4 days. While I was okay with the cost, suggesting a luxury car upgrade immediately did feel a bit pushy. The Q5 was in excellent condition and very new, but there was no manual with the car, making opening the fuel cap a bit challenging. The car was great to drive, and I had no issues, making the rental experience smooth overall. I was in a hurry to leave and didn't have time to argue, so I took the risk and accepted the luxury upgrade. The 3 AUD per day charge for roadside assistance added up to a small amount, and since I realized this after the fact, I won't dwell on it.
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Maxwell Daniell
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
There were many people picking up cars that day. I had to wait in line for an hour before and after the pickup process, which was quite frustrating.
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Werner Bloomer
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied!
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Antony Rossetti
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good, very satisfied!
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Winni Veblen
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
We arrived early, so there was no long queue.
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Edith Henry
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The staff had a good attitude, the car pickup was quick and easy, and the store was easy to find.
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Ansel Blume
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Easy to find the location. Only one person ahead, very quick process.
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Verne Cumberland
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The Hertz service was excellent, very detailed and attentive. The staff in Melbourne recommended additional services based on my situation, such as upgrading the car for $5 a day or prepaying for toll roads. These services depend on personal preference though.
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Natividad Harrison
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
I had paid in full on Zuzuche, but when picking up the car, they still asked for a 200 AUD deposit, which they said would be returned the same night if there were no issues. I returned the car on February 4th and was told the refund would be processed that night, but I haven't received it yet! Contacting customer service has only gotten me a voicemail.
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Novia Springhall
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good experience.
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Ina Attlee
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very professional, both pick-up and drop-off were quick.
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Noel Ackerman(n)
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
I booked a [Mid-sized SUV] Nissan Qashqai or a similar model, but received an [SUV] Hyundai ix35 instead. That’s not fair. At the time, I was focused on picking up the car and didn’t think much about it. After checking, I found a significant price difference. I request compensation for the price difference.
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Xanthe Service
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
There were long lines, and it took an hour to get the car. There were four staff members available, but some took a long time to serve each customer. The car was freshly washed and clean. Returning the car was quick as they only checked the fuel level. The brakes made a strange noise on the second day, which affected our mood a bit. We later had someone check it and they said it wasn't a big issue. For longer trips, it might be better to rent an SUV for peace of mind.
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Evelyn Gallacher
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
Hertz is a big company and generally quite good. The staff spoke Chinese, so communication was smooth. However, I didn't get the car model I booked; I got a smaller one. Not sure how Zuzuche handled the booking????
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Keith Reynolds
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Good service attitude and easy to find the location.
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Duke Jean
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Fairly easy to find, the car was very new with only seven thousand kilometers on it. The paperwork was processed quickly. Adding an additional driver cost $5 per day. Later, due to a change in plans, we returned the car a day earlier and the rental company charged based on the actual rental days.
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Jared Swift
Melbourne
4 /10 Average
Reviewed: Thursday, January 30, 2025
There might be fewer rental locations in the city. We arrived at around 8 am and waited in line for a while only to be told they didn't have the car we booked or any similar models. We needed to wait until noon for the vehicle listed in our reservation. Given our tight schedule to travel from the city to Apollo Bay, we couldn't afford the delay, so we accepted the new Toyota Corolla they offered.
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Thera Jeames
Melbourne
4 /10 Average
Reviewed: Thursday, January 30, 2025
I clearly booked a 'large SUV Toyota Kluger or similar,' but was given a Nissan X-Trail. Although both have five seats, they are different in size. Hertz said they allocate cars based on seating capacity and claimed the rental website didn't explain this clearly. At the time of booking, the price for the Nissan X-Trail was lower than the Toyota Kluger. Due to the long queue and time constraints, I had to settle for it. Very dissatisfied.
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Gabrielle Tuttle
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
High efficiency.
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Delia Jonathan
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very enthusiastic and patient
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William Piers
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Hertz is a big company and generally quite good, but make sure to refuel before returning the car because Hertz's fuel prices are twice as high as outside! I reserved a Highlander, but they only gave me a RAV4.
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Blair Ramsden
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Extremely poor experience. I was attended by a Chinese staff member when renting the car in Melbourne. I confirmed the return details multiple times, and she emphasized twice that I only needed to return the keys and nothing else. I purchased all the recommended insurance for safety, but she told me I didn't buy roadside assistance. Later, QEEQ confirmed that roadside assistance was included in the full insurance, and I ended up paying an extra 25 AUD due to her misleading information. QEEQ mentioned that the personal insurance I bought through them wasn't visible to HERTZ, which was odd, especially since the Chinese staff member claimed I had purchased all other insurance except roadside assistance. When I returned the car at Adelaide airport, I provided the final refueling receipt, and the tank was full. The staff there just let me go. However, they deducted a pre-authorized amount of 168 AUD on the same day. I immediately called QEEQ, but they were confused too. Four or five days later, QEEQ sent me a HERTZ invoice charging 306.91 AUD, claiming the car was dirty with sand, requiring a steam clean for 180 AUD. We were five women on a road trip, and we kept the car clean, sweeping it daily. How could there not be sand on the Great Ocean Road? Why didn't they mention any of this when I rented the car? They also charged mysterious management fees and service fees! This is clearly extortion! I complained to QEEQ again, but they told me to wait. Eventually, HERTZ deducted the money directly, and QEEQ provided no solution even after a month. It seems they washed their hands off once the money was deducted! I'm utterly disappointed with both QEEQ and HERTZ! Future renters, think twice...
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Wilbur Saxton
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The Kuga with over 30,000 kilometers had a damage that I discovered myself. I promptly informed the staff, otherwise it might have led to issues.
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Mavis Sandy
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The service was decent, and the front desk staff was okay. However, the process for returning the car was a bit unclear, and I suggest improving it.
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William Bertha
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very professional. Since it's full coverage, no extra check-in or check-out inspections are needed, similar to the no-liability insurance in China. The car was very new, just over 5000 kilometers, much better than the typical 20000 kilometers in China. However, others picking up a car at Franklin Hertz should be aware that the cars are parked in a garage, and you need to drive them down yourself. It's tricky if you're not used to right-hand drive cars yet. You can ask the staff to bring the car to the ground level before handing it over. At Melbourne Airport, there's a dedicated return lane for rental cars. It's a shared lane for all rental companies and not the entrance to a private car parking. Please pay attention to this.
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Borg Joyce
Melbourne
4 /10 Average
Reviewed: Thursday, January 30, 2025
The experience was poor and the service was slow. We didn't buy full insurance and had a minor collision. We went to Australia at the end of June, and they've only just replied to us.
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May Juliana
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good
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Victor Forster
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Great experience! The rental shop is very close to the train station and the famous graffiti street. The staff was very nice! We had already purchased full insurance through the app, and the staff didn't try to upsell us. I asked if I could return the car at 6 PM (our order said to return it by 5 PM), and she said it was fine as long as we returned it before 9 AM the next day. We just needed to refuel and park the car. It was wonderful! Because of this, we had a leisurely two-day drive on the Great Ocean Road and enjoyed ourselves a lot.
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Zero Bulwer
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Picked up the car in Melbourne city, not too many people. Service was pretty standard. No extra insurance was required. Car wasn't upgraded.
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Rory Kit
Melbourne
4 /10 Average
Reviewed: Thursday, January 30, 2025
1. No explanation of pre-existing scratches on the car's body at pickup; I had to inspect and take photos myself in a poorly lit parking area. 2. No instructions on how to use the car, like opening the gas cap, high/low beam lights, or wipers. 3. No instruction on how to handle the parking ticket if the self-service return area is full (you need to get a parking ticket before entering the self-service return area). 4. They charged a 100 AUD deposit and 23 AUD for the baby seat rental on my credit card during pickup (the rental on the site was listed as 11 AUD) without notifying me or providing any receipts. I only found out when I checked the bill and called the store. 5. The staff had a terrible attitude when handling car damage after return, showing impatience and using abusive language. 6. Constant upselling to more expensive car models during pickup.
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Odelia Lucius
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Hertz is truly a top brand, very fast and professional.
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Phoenix Barnard
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Great service attitude, very convenient car pickup, will rent again next time.
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Lester Horatio
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
There were a lot of people in line. We arrived early to pick up the car, but the staff didn't inform us and said they would charge us an extra half-day fee. After explaining for a long time, they told us we must wait until the scheduled pickup time to get the car.
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Willie Emmie
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied, the car was very clean and new. We rented an Audi A3 which was perfect for two people
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Byron Bertie
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
After informing the staff that I had purchased additional insurance, they didn't try to sell me the store's insurance. They did charge an extra 100 AUD as a security deposit when swiping the card, but it has been refunded.
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Phoebe Hicks
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good
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Norma Gibbon
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good
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Harry Dorothy
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Acceptable
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Nora Keats
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good. English is not very strong, but the car rental process went smoothly.
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Esther Katte
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Trustworthy
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Roxanne Bacon
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Returning the car was easier than expected, no strict inspection, just handed over the car and left
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Xenia Browne
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
A highly recommended site.
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Lyndon Hosea
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Excellent service attitude.
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Truda Jones
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The location is easy to find and very noticeable. The service is also quite good.
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Iris Gallup
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Mediocre, did not provide GPS
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Hermosa Charlotte
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The most reliable car rental company.
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Derrick Mond
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
When picking up the car, there was an elderly gentleman who could speak some Mandarin. He was very friendly and enthusiastic! He patiently explained everything, highly recommended.
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Anna Zechariah
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Extremely thoughtful, enthusiastic, and meticulous service! Truly worthy of an international brand. Although it's a bit more expensive than other companies, the service is excellent, the car condition is great, and there's no worry at all. For international rentals, I always choose Hertz!
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Valentina Bethune
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
Mostly self-service
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Anna Jim
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good, fast service and they recommended an upgraded model for us.
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Selena Katharine
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good. The service attitude was great and the location was easy to find.
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Fanny Nell
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Honestly, it was great. The car model was impressive and very practical, making it an enjoyable experience.
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Isaac Wallis
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
In Australia, Tasmania does not include accident insurance. I rented a Nissan X-Trail, but they gave me a Hyundai.
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Darnell Nixon
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Did not prioritize users with reservations; waited in line for more than 30 minutes.
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Mark Kathleen
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Fantastic attitude!!! Extremely satisfied.
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Marjorie Nelly
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Pretty good
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Ingemar Katrine
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Long queues, reserved model unavailable, had to change the car.
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Rodney Raman
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Overall satisfied
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Jessie Galbraith
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Probably arrived early, almost no queue.
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Vivian Ezekiel
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good
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Abner Thodore
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Professional and efficient.
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Alger Washington
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The service during the car pick-up was very attentive.
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Tess Obadiah
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The staff is quite patient
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Jane Pullan
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Hertz is after all a big company with many customers. I arrived at the store at 7:20 AM and there were already two customers in line. Fortunately, the store is big enough to accommodate three customers at the same time. The staff patiently explained the entire rental process and showed no dissatisfaction when I declined the recommended options. They even personally directed me to the window to demonstrate how to pick up the car at the parking building across the street. Very thoughtful. Thumbs up!!
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Cathy Dobbin
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Easy to find
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Berg Onions
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied, both pick-up and return were very convenient
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Brian Clara
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The attitude during car return was not good.
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Viola Patience
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
I followed the staff's instructions, parked the car properly, and returned it. Yet they claimed I didn't return the car and charged me.
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Augus Toby
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Pretty good. In Melbourne, the parking lot is quite large. The rental center is a bit crowded, so you have to wait in line for a while.
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Will Harper
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Extremely dissatisfied, very unpleasant.
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Adonis Stella
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Rented the car early in the morning. There were three groups at the office but no waiting was necessary, the process was very smooth. Original driver's license and its translation are sufficient. A kind and patient elderly gentleman assisted us, and the entire process from rental to picking up the car took less than 20 minutes. Very efficient!
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Kama Boswell
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good
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Michaelia Betsy
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The service was very good, but there was no clear queueing system. Fortunately, it wasn't crowded that day, so it wasn't inconvenient.
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Lewis Bartholomew
Melbourne
4 /10 Average
Reviewed: Thursday, January 30, 2025
They took a $200 deposit from me without mentioning when it would be refunded. My friend rented from the same company and wasn’t charged a deposit, so it felt unfair.
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Ryan Theresa
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
There were many people when we picked up the car, but the staff remained polite and enthusiastic when it was our turn. Because I had purchased full insurance on the app and prepared all the necessary documents, the car pickup process was very smooth. When returning the car, an elderly gentleman kindly took care of the processing and helped to properly store the items we left in the car. However, the $200 AUD deposit has not been settled yet.
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Tom Cotton
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The reception and explanation were clear! But you need to understand English!
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Reginald Thoreau
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
Average
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Paul Jerome
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
After returning the car, an inexplicable charge of 1281 AUD was made. Be cautious when selecting.
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Rory Walpole
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
A toll fee of 5 dollars was charged an extra 33 dollars as a management fee by Hertz. They are really ripping off Chinese customers, knowing you won't dispute it once you return to your country. This really leaves a bad impression of Australia.
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Bblythe Brooke
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
There was no one around when we arrived, but the service was excellent.
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Kent Stephens
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Overall service was good, everything went smoothly.
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Rock Mac-
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
The service attitude wasn't great, the staff sounded very indifferent.
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Paula Winifred
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
They gave me a lower-grade car when I picked it up. I only realized this at the parking lot and had to go back to the service desk to confirm the order! After a few minutes of broken English communication, he admitted that he looked at the wrong order! There were no other customers at the service desk when I was being served! The old man was really sly! It wasted a lot of time.
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Sherry Electra
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Good
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Elmer Frederick
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The staff at the store were very enthusiastic, and most of the service instructions were clear. The car exchange at Melbourne Avalon Airport could be improved a bit.
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Bella Hamilton
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Super friendly staff, not crowded!
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Claire Eugen
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Went early, no queues
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Miriam Lily
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
Unclear charges, no invoice provided, very bad experience.
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Reg Moses
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
I am a loyal customer of this rental company, so I always trust them.
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Dawn Meredith
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The big company is quite reliable.
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Humphrey Birrell
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
The tire was damaged, and they couldn't replace the car. Had to manually change to the spare tire myself, and they gave me a 125-size motorcycle spare for a 245-size tire! Ridiculous! The company was very slow in resolving the issue! Waited for road assistance for three hours, and no one came! Customer support gave inconsistent responses! Terrible service! Drove on the spare tire for three days! Simply playing with lives.
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Julie Maltz
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Pickup and drop-off were both quick and convenient.
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Abigail Harrod
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
I didn't have the pre-prepared translation documents from QEEQ. After contacting QEEQ, they said there was nothing they could do and told me to cancel the order. Upon contacting Hertz, they informed me that in Australia, I could use their company's translation documents. They quickly sent me a template which I prepared myself. When I arrived at the Melbourne branch, I had already communicated with QEEQ about borrowing a booster seat for my child from Hertz. QEEQ customer service said I could just inform the Hertz branch and did not need to select it when placing the order. However, when I got to the branch, I was told it was the Australian school holidays, and all the booster seats had already been taken. I planned to travel along the Great Ocean Road with a 4-year-old child, and without a booster seat, this was not possible. Fortunately, the staff at the branch were very helpful, found a Target store 800 meters away that sold them, and I had to spend 99 AUD to buy one. QEEQ's service has issues; shouldn't they have reserved what I needed in advance?
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Vito Clare
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The car pickup was convenient, and there was no push to purchase insurance. Even with limited English, the process was easy to complete. The staff had a great service attitude.
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Hardy Malachi
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good, the process was clear and there was no upselling of additional insurance.
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Phil Adela
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
I booked a Corolla but was given a Civic. They asked if I wanted to upgrade without being pushy. Knowing I was driving the Great Ocean Road, they even provided me with a map and pointed out several famous spots. They also reminded me to set Google Maps to avoid toll roads since I didn't rent a toll pass. I bought fuel, and returning the car without a full tank was slightly more expensive but acceptable.
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Polly Spenser
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Pretty good, but when will my deposit be refunded?
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Evan Morley
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
The staff were quite friendly and helpful. They patiently and professionally explained issues such as refueling, toll roads, and roadside assistance. However, their store phone is never answered.
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Grover Gabriel
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Service was excellent and very quick.
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Maria Felix
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
First time renting a car abroad, the customer service lacked patience
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Bennett Mill
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good, will continue to choose.
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Bevis Motley
Melbourne
2 /10 Poor
Reviewed: Thursday, January 30, 2025
The Chinese staff suggested that I upgrade to a diesel vehicle, claiming the Highlander consumes six tanks of gas while the diesel would only use one. The upgrade cost $450. I was almost scammed.
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King Ford
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Good attitude
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Richard Wesley
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Bilingual service, detailed explanation, free vehicle upgrade.
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Alberta Job
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Easy process, convenient pick-up.
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Wayne Raymond
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Excellent
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Blanche Poe
Melbourne
8 /10 Very good
Reviewed: Thursday, January 30, 2025
Basically satisfied
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Herbert Ted
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
The service was enthusiastic and the attitude was great!
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Bishop Franklin
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Overall satisfied
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Malcolm Symons
Melbourne
6 /10 Average
Reviewed: Thursday, January 30, 2025
I booked online, but had to fill in information offline at the counter; this was a bit inconvenient. Everything else was fine.
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Dominic Harrington
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very good
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Michael Marner
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Very satisfied
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