Enterprise MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Natividad Harrison

Germany

Reviewed: Sat, Mar 11, 2017

About Enterprise: 2.0 /10

The booking confirmation included the following terms: if the customer purchases additional products or services at the store (such as vehicle upgrade fees, insurance fees, additional drivers, and extended rental periods), they must pay the corresponding fees and related taxes. We have no objection to this. The problem is that although there was no vehicle upgrade, no additional insurance, and no extended rental period, but only an additional driver, the taxes were not calculated based on the additional part but were recalculated on the entire amount, leading to duplicated taxes. This could either be due to an overcharge in Munich or due to Rentable Cars not providing a detailed explanation.

Small SUV | Nissan Qashqai or similar

14 day rental

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Willie Emmie

Germany

1 days rental

Reviewed: Thu, Oct 12, 2017

“Prague, Munich, Stuttgart, Frankfurt”

About Enterprise: 10.0 /10

Picking up the car was quite convenient. Initially, I rented it for just two days, but later extended it for a week due to some matters. I made a call to extend the rental, but eventually had to visit a store to complete the process. Although the rented car was convenient, I initially booked a RAV4 equivalent but was given a gray Nissan X-Trail, which was ugly. I paid an extra 10 euros to get a Volvo XC60 instead. Overall, I am quite satisfied, but the detailed charges were confusing. I paid much more than I expected and was unclear if it was a deposit or something else.

Joyce Bradley

Germany

1 days rental

Reviewed: Mon, Nov 6, 2017

About Enterprise: 10.0 /10

The car's condition was good, and the pick-up process was smooth

Clare Catharine

Germany

1 days rental

Reviewed: Mon, May 11, 2015

About Enterprise: 10.0 /10

Satisfied

About QEEQ: 10.0 /10

Stanley Dillon

Germany

1 days rental

Reviewed: Mon, May 9, 2016

About Enterprise: 6.0 /10

The process of picking up and exchanging the car was very quick, and the staff was nice. However, they replaced the original A4 with a Toyota. The staff explained that all their Audi cars are manual, and only Japanese cars are automatic. It's not a big deal, but we specifically chose automatic on the Zuzuche.com website. If there are no Audis available, then just list Toyota. Don't say they are the same group of cars; the power and driving experience are totally different, anyone who's driven both knows this. It feels like a bit of a rip-off. Additionally, the cross-border fee is 6 euros per day, not capped at 50 euros as stated on the Zuzuche.com website.

Emily Cowper

Germany

1 days rental

Reviewed: Thu, Jun 30, 2016

About Enterprise: 8.0 /10

The store didn't even ask me and just added full coverage, charging me several times more than the rental fee. It was absurd! Later, I switched to an automatic because the manual was too hard to drive and discovered I had full coverage. Since I had bought comprehensive insurance from QEEQ, I only needed basic coverage. It took forever, but the fee was already charged. Not sure if they'll refund the difference. So frustrating!

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