Very dissatisfied

Booked for 9 AM, but the car was still being washed when I arrived at 9:40 AM. Hope it can be ready on time next time.

Overall okay, but there were additional charges added during the rental. It is recommended not to buy insurance in advance in your home country, but rather purchase it directly when you are there.

The staff at the store heavily promoted one of their insurance packages, saying that I couldn't get the car without buying it. I think more details could be improved, including folding chairs and tables that should be included in the rental price. Renting these items at the store can be expensive, and the staff will promote various packages. Additionally, if you don't buy the insurance package, a pre-authorization of 7500 AUD will be placed on your credit card, with a 2% bank service fee. These details should be clarified by the rental company. In the end, I had to buy another insurance package. I hope future renters understand these details to avoid redundant purchases.

Very enthusiastic and efficient