Very happy, the car was great and the self-drive went smoothly

Excellent service

The female staff responsible for my rental process had an extremely poor attitude. She was impatient and unfriendly. My original order was about 1200, but she added a series of insurances, doubling the price. I tried to get her to remove them several times but failed, and she even tried to rush us out. Eventually, I had to contact customer service; she wouldn't answer the phone either. I communicated with customer service for an hour, and finally, one of her colleagues, a black man, helped to remove the insurances. By then, it was already past 8 PM. She didn't take us to the car; she just threw the keys at us. The car was not the Passat I had originally booked but an Avensis. When I asked her, she said the Passat was more expensive, which was absurd because my rental order clearly stated a Passat at that price. We didn't pursue the issue further as it was too late and we had to get to our hotel. One word: terrible!

Awful rental company, first bad experience after years of renting. They secretly added various insurance charges totaling nearly 200 euros; can't even file a complaint. Terrible.

Over 2 hours before we saw our car - terrible would not use them again.

No issues

Dislike: Just small problem with pick up as I didn’t receive my number problem with computer so I waited a long time before realising I needed a number.