It's not my first time renting a car in Vancouver. I've rented from both National and Alamo before. National, possibly because of its larger size, seems more arrogant. Alamo offers warmer service and provides more detailed instructions for pickup and return.

There was only one person in line when picking up the car, so the process was quite fast. Initially, they gave me the wrong car, a Ford FLEX, which was also large but smaller than the Suburban. I estimated that the luggage space wouldn't be sufficient, so they changed it after I pointed it out. They strongly recommended the roadside assistance plan, which costs 7 CAD per day. I hadn't intended to buy it, but considering the mountain roads, I bought it for peace of mind. In the end, I didn't need to use it. When returning the car, I was charged a late fee. After disputing it, the fee was waived. Although I did return the car about ten minutes late, the staff had indicated that up to an hour would be fine, which is why I was a bit late. Next time, I'll make sure to return it on time. My agreement was to return the car with a full tank, but the gas station attendant didn't fill it completely, which wasn't really my fault as I had asked him to fill it up. Fortunately, there was no penalty.

After customs and baggage claim, follow the signs out of the airport (though Alamo was not indicated). The car pickup was handled by a lady at the front desk, and it was done in twenty minutes. The car was nice.

Returning the car was very convenient and the service was very nice.

Not bad. There are quite a few renters, so sometimes you have to wait in line.