This time renting a car, possibly due to the Christmas season, there were many tourists and renters. We booked the car for 10:30 AM but it was delayed until 11:35 AM. Communication issues meant we had to repeatedly ask and answer questions, but overall the staff were quite patient.
Picked up the car from Hertz at Union Square in San Francisco at 19:00 local time on the 19th. We scouted the location a day before, so it was quite smooth. The pickup spot is on the first floor of the Westin at Union Square, on the right-hand side at a small counter. Waited for an hour to pick up the car. They offered us a free upgrade to a larger vehicle, but we declined as we were not comfortable driving a much bigger car. The counter attendant's attitude was indifferent, probably because our English wasn't fluent enough. Without asking, she issued us a bill that included various extras, but QEEQ's customer service helped us cancel the unnecessary insurance costs promptly.
Very convenient. Initially, they only asked for the online order printout and then requested the return slip, but there was no need for a translated driver's license. The staff were very friendly. I mentioned that I needed a car with a USB port, and they patiently searched the system for several minutes to find one. The vehicle was brand new, having only driven about 300 miles. Picking up the car was also very convenient, right in the hotel's garage.
About QEEQ:10.0/10
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