Overall satisfied, but hope the return process can be improved.

At the counter, the staff asked us if we wanted to pay extra to upgrade the vehicle. After we declined, their attitude became very cold, and without our consent, they secretly added a so-called road assistance insurance for $106.80!!! When charged, we asked why, and they said it was a deposit and would be refunded when we returned the car. After picking up the car, we asked customer service and found out it was an added insurance!!! What a scam!!! We will never rent from AVIS again! Liars!!!

Not great. Asked about additional insurance and they added it without my consent.

I waited in line for twenty minutes. At the counter, I wasn't informed about the extra insurance they added. Later, I noticed unexpected charges and realized they had added all the extra insurances without telling me. The staff at Avis never mentioned it to me.

The service was excellent but vehicle condition was poor! We were upgraded to a large SUV as the luggage did not fit in the original vehicle. This was excellent. However, the condition of the vehicle was poor. The bodywork had several scratches and dints, the seats dirty, no water in the screen wash and a plastic cover missing from an internal door handle.

Good service.