The service at AVIS was barely acceptable, but some issues were not resolved in a timely manner. The vehicle pickup process at the store was cumbersome and we had some unnecessary trouble with the staff. Although my order clearly included the fee for a second driver, the staff insisted that they couldn't find this in the order and overcharged me by $70 billion. However, the QEEQ platform staff provided strong support and resolved the issue satisfactorily in the end.

The tire had a leak midway, but I quickly found a store and got a new car.

The attitude of the Asian female clerk was arrogant and annoying! We chose the Chrysler Pacifica because we had a lot of people and luggage, and only this car had the trunk space we needed. But when we got to the parking lot, we found out they gave us a Dodge instead. It made fitting our luggage very difficult. The most frustrating part was that there was no spare tire, and we happened to get a flat. We were delayed on the roadside for five hours. Our travel time is precious, and it was wasted meaninglessly. This was an extremely bad rental experience. We will not rent from Avis again!

Did not inform about additional insurance charges.

The staff was very indifferent and lacked enthusiasm.