rude service, car was damage and tried to say i did it but took pictures of the car prior to renting
lhr rental
United Kingdom
Reviewed: Sat, Jun 1, 2019
About Easirent:4.7/10
very rude counter personal. will try to make you pay for damages that are already there because they do not mark it down because the car is given dirty
Even though I had pre-paid in full online while in China, upon picking up the car at the Sheraton Hotel at Heathrow Airport, I was suddenly asked to pay an additional £1,200 or I would not be allowed to take the car. After lengthy negotiations proved futile and urgently needing the car, I had to reluctantly pay despite knowing it was likely a scam. I had clearly rented an MPV but was given a Mitsubishi SUV instead, which was handed over after a cursory wash resulting in a long wait time. Upon returning the car, despite no accidents or collisions, I was accused of causing scratches and a loose left front wheel cover. Only after arguing did a white woman employee skillfully kick the cover back into place, suggesting everyone at the company knew it wasn't my fault. Nonetheless, I was charged £250 for the scratch! I rented the car for a week in early August and by National Day still hadn't seen the £1,000 refunded to my card even after deducting the £250. Where did the money go? Even if Zuzuche.com didn't take the money directly, you facilitated this transaction. Who's handling this matter? The staff at the airport branch, mainly from the Middle East, were extremely rude. I will never rent from them again and will advise everyone to avoid them. I urge Zuzuche to seriously investigate this issue, or I will document and share this experience with everyone.
“If I had been on a tight schedule I would have been upset at the delay at pick-up”
About Easirent:8.0/10
It took about an hour a half to receive the car there was a backlog of customers at the facility at Heathrow. The car trip meter was not put to zero but I only realised this after I had set off in the car.
Good and clean car!
BUT the pickup and drop is NOT in the airport!!, it was hard geting in and out and took a lot of time ( ~1h), and it wasnt clear at time of reservation
I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.
About QEEQ:8.0/10
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Customer Service
rude service, car was damage and tried to say i did it but took pictures of the car prior to renting
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