The pickup time was outside the store's working hours. Communication via mail beforehand was very clear, and the process was straightforward. The car was in good condition, clean, tidy, and fuel-efficient. The return process was quick, and they offer a free shuttle to the airport, making it very convenient.
The Toyota Camry I reserved was not available on the day of pickup, so they gave me a RAV4 instead. I don't like driving SUVs; the hard seats caused back pain. The foreign female manager with tattoos and a shaved head had a very poor attitude and yelled at me. Later, I found out that the company had recently been robbed, with three cars and several thousand New Zealand dollars stolen, but that has nothing to do with me. In the end, I had to accept the SUV. The management doesn't know how to communicate or show apologies. Fortunately, the two Chinese girls who handled the reception were very polite to me, although they work under the boss's orders. It's tough for them to have this job in a foreign country. I thank them for the services they provided.
Process was taken care of efficiently. I asked what fuel the car used and if GPS was available. It was not. The car was older than I expected but comfortable & adequate for my needs.
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