Although the rental company provided a car from the same category, I wanted an SUV but got an MPV, which was somewhat disappointing.

Very good. We met a person from Sichuan working there after getting off the plane, who helped us communicate and even took our hitchhike. Haha!

Usually, when booking through Zuzuche, the available cars at the store are the less desirable ones in the category, and there's no way to upgrade without paying extra!

When I arrived, the line was very long, and I waited quite a while. The service lady's attitude wasn't very good, possibly because it was crowded and her English was poor. However, she did confirm if my luggage could fit into the rented convertible mini. So, there wasn't much to complain about. Returning the car was very convenient; as soon as I drove in, staff came up to guide and check the car's condition. The return process was smooth and quick!

Over 2 hours before we saw our car - terrible would not use them again.

No issues