Poor, very long queue.

Only two people in line, no delays. Even though the English-speaking service was very friendly, I could only judge by their expressions.

The service speed on-site is fine, but if you deviate from your reservation plan, the staff might overcharge you, and you will need to haggle in person. However, the shuttle bus service at Los Angeles airport is insufficient. We waited over 30 minutes for a shuttle, and it was just a minibus. Other rental companies use larger buses that arrive every 3-5 minutes. I probably won't rent from Advantage or EZ at Los Angeles airport again.

Queued for over an hour to pick up in Los Angeles

Very rude counter staff at LAX. Not helpful at all, pressure selling insurances and other products

Call center agent at Hongkong helped resolving problem caused by ‘Advantage’ the car rental company at LAX.