Round Trip from Kuala Lumpur to Penang

The rental fee for Touch 'n Go provided by the company is a bit high, but everything else was great. Both the car pick-up and drop-off process were smooth.

We arrived at midnight in heavy rain with lots of luggage and our child. We hurriedly picked up the car and checked for any scratches. The staff member assured us there wouldn't be any issues and that minor problems wouldn't matter, so we quickly took the car. When we returned it, the head of the rental company found a 3cm black scratch, likely from a stone, which could probably be removed with some waxing. Also, they didn't let us check thoroughly when picking up the car and told us minor issues wouldn't matter. The scratch might not even be from us. They insisted we pay around 2000 RMB, but luckily, I had full insurance, so we sorted it through insurance. I feel this company lacks integrity, offering low-cost rentals and then charging high fees for damages or committing insurance fraud.

Overall, it's quite good. However, during the return, they suddenly claimed there was damage to the car. After a long argument, they conceded. This has never happened before. It was disappointing.

早い対応でした

便利

inexperience staff during drop off.